Customer Improvement Partner

Campbelltown City Council NSW; Campbelltown; On-site; AUD 90,000 - 110,000; Full time

Job summary

Campbelltown City Council NSW is seeking a Service Designer to lead service discovery, reduce customer effort and redesign end-to-end journeys across council services.

You will translate CX strategy and insights into practical improvements, partnering with service owners and operational teams to deliver sustainable enhancements. The role focuses on driving service design from discovery through to delivery and embedding outcomes that meet customer needs and council objectives.

Qualifications

• Tertiary qualifications in Business, Data, Communications, Marketing, UX Design or equivalent extensive work experience.
• Demonstrated experience in establishing service design.

Responsibilities

• Translate CX strategy, customer insights and service data into practical service improvements.
• Guide service design and implementation activities from discovery through to delivery and embed sustainable improvements across Council.

Skills

Service design

CX strategy

Process improvement

Stakeholder collaboration

Education

Tertiary qualifications in Business/Data/Communications/Marketing/UX Design

Job description

You’ll lead service discovery, identify opportunities to reduce customer effort and redesign end-to-end journeys, processes and service experiences.

Key responsibilities

• Working closely with the Customer Experience Program Manager, you will translate CX strategy, customer insights and service data into practical service improvements.
• Partnering with service owners, operational teams and key stakeholders, you will guide service design and implementation activities from discovery through to delivery and embed sustainable improvements across Council.

What you need

• Tertiary qualifications in Business, Data, Communications, Marketing, UX Design or equivalent extensive work experience.
• Demonstrated experience in establishing service design.