Customer Field Technician I Cairns

nbn; Cairns Regional; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

18 weeks parental leave

Inclusive workplace

Job summary

nbn is seeking a Customer Field Technician for Cairns. The role involves working independently across installations, repairs and maintenance of telecoms infrastructures, including copper and fibre cabling, to support customers in homes or businesses.

You'll join a team that prioritises safety, clear communication, and customer service. The position offers full training, provided tools, and a stable, permanent role with standard 7am–7pm hours and flexibility to meet business needs.

Qualifications

• Essential: a strong commitment to safety.
• Clear communication skills are required.
• A current, clean Driver’s Licence is essential.

Responsibilities

• Install copper or fibre cabling and customer equipment.
• Identify and fix faults and support customers in homes or businesses.
• Work independently across installations, repairs and maintenance.

Skills

Safety

Clear communication

Driver's Licence

Job description

Job Expectations

We’re looking for people based in Cairns who enjoy practical, hands‑on work and are open to trying something new. You might come from a trade, technical background, or any role where you work with your hands. People with experience in plumbing, carpentry, electrical work, construction, civils, hospitality, customer service, manufacturing, and similar industries have all thrived in this position. Safety is at the core of everything we do, and we’re looking for people who value working safely, following procedures, and looking out for their teammates and customers.

If this sounds like you, nbn would love to support you as you grow into a Customer Field Technician within our internal workforce. We value the skills you already have and will help you build the ones you need.

A bit about your role

As a Customer Field Technician in Cairns, you’ll work independently to complete a variety of tasks across different nbn technologies, including installations, repairs, maintenance, and supporting customers in their homes or businesses.

Your day might involve installing copper or fibre cabling, setting up customer equipment, identifying and fixing faults, and keeping customers supported and informed throughout the process.

Working hours are between 7am and 7pm, with flexibility based on business needs. You’ll receive full training, all required tools, and ongoing support.

You’ll be expected to consistently apply safe work practices and follow nbn’s safety procedures, whether you’re handling equipment, working in customers’ premises, or completing technical tasks.

A bit about you

Previous experience in telecommunications isn’t needed — we’ll teach you everything you need to know. What matters most is that you enjoy hands‑on work, like solving problems, and feel comfortable speaking with customers.

Experience in fields like plumbing, carpentry, electrical work, labouring, construction, mechanical work, hospitality, or manufacturing is highly valued.

You’ll do well in this role if you enjoy working independently, managing your workload, and taking pride in delivering quality work.

Essential:

• A strong commitment to safety
• Clear communication skills
• A current, clean Driver’s Licence

Life at nbn

Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere.

A more inclusive working world

nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer, have active employee-led diversity pillars, and are recognised as a WORK180 Endorsed Employer for Women.

Equal Opportunities for All

We encourage applications from people of all ages, nationalities, abilities, and cultures.

The preferred candidate will be required to undertake a Criminal History Check and a Pre-Employment Medical Assessment to assess their ability to perform the genuine occupational requirements of the position.

Please note, this is a permanent role. To be eligible for this role, you must have full working rights in Australia.

Worker Type

Permanent

Time Type

Full time

Field Base Location

Cairns An early career role based in Cairns, QLD.