Customer Field Technician

nbn® Australia; City of Devonport; On-site; AUD 70,000 - 90,000; Full time

Job summary

nbn is seeking a Customer Field Technician based in Devonport to perform installation, repair and maintenance of nbn services at customer premises, across various technologies. This autonomous field role focuses on delivering practical, reliable service in customers' homes and small businesses.

You will work 7am–7pm on a flexible schedule, demonstrates strong communication skills, and holds a clean driver’s license. The position is permanent with full working rights in Australia.

Qualifications

• Experience with copper and fibre networks, and fault finding.
• Strong customer service skills and integrity.
• Valid driver’s license and ability to work on customer premises.

Responsibilities

• Cabling installation (copper and fibre) including jointing, jumpering and splicing
• Customer premises installation of nbn CPE
• Fault diagnosis and repair of nbn cabling networks and CPE

Skills

Customer service

Autonomy

Self-motivation

Driver's license

Job description

Be a part of transforming Australia’s digital landscape as a Customer Field Technician. You’ll make a real impact to ‘every-day’ Australians in this customer facing role where you’ll get to see the happy faces you help!

** We are looking for candidates based in Devonport area**

A bit about your role

As a Customer Field Technician, located in Devonport, you will play a vital role working on Customer Service field tasks across potentially all nbn technologies. This is an autonomous role where you will be responsible for installation, repair and maintenance of nbn products and services. You’ll have the opportunity to work in multiple environments both internal and external but predominantly inside the customer’s premises.

Your typical day could include any or all of the below functions while delivering exceptional customer service within your role:

• Cabling installation (copper and fibre) including jointing, jumpering and splicing
• Customer premises installation of nbn Customer Premises Equipment (CPE)
• Fault diagnosis and repair of nbn cabling networks and nbn CPE
• These roles work between the hours of 7am to 7pm based on business needs and we encourage a flexible working environment.

A bit about you

To thrive in this role, you’ll be an autonomous and motivated self-starter, with extensive experience with copper, fibre network assurance fault finding or fixed wireless/non-fixed line installs.

A large part of this role is working in customer’s premises, so it will also be important you have exceptional customer service skills and can display honesty and integrity while being self-managed and motivated.

We will also be looking for a current & clean Driver’s License and strong and personable communication skills, both written and verbal.

Life at nbn

To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.

A more inclusive working world

nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer, and have active employee-led diversity pillars.

Equal Opportunities for All

We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don’t hesitate to contact us by emailing [e-mail] or calling our Recruitment Accessibility Enquiry Line at [phone]. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our Contact Us page on our website.

The preferred candidate will be required to undertake a Criminal History Check and a Pre-Employment Medical Assessment to assess their ability to perform the genuine occupational requirements of the position.

Please note, this is a permanent role. To be eligible for this role, you must have full working rights in Australia.