Customer Experience Liaison

AnglicareSA; Adelaide; On-site; AUD 60,000 - 80,000; Full time

Job summary

A prominent non-profit organization based in Adelaide is seeking a Customer Experience Liaison. In this role, you will be the welcoming support for clients navigating their aged care journey. Responsibilities include guiding enquiries through admissions and maintaining accurate records. Ideal candidates should have experience in customer-facing roles and possess strong communication skills. This position is on-site and offers salary packaging, professional development, and employee well-being programs.

Benefits

Generous salary packaging

Professional development opportunities

Employee well-being programs

Paid parental leave

Qualifications

• Experience in residential aged care or similar customer-facing environment.
• Ability to build rapport with diverse customers and stakeholders.
• Confidence using CRM tools and office software.

Responsibilities

• Guide customers through the aged care enquiry to admission process.
• Maintain accurate CRM records and reports.
• Build relationships to ensure an integrated customer experience.

Skills

Strong communication

Organizational skills

Time management

CRM experience

Building rapport

Tools

Microsoft Office

Job description

• Help older South Australians navigate their aged care journey with clarity, compassion and confidence.
• Join a values-led team where genuine care, belonging and collaboration are part of everyday life.
• Access generous salary packaging, meaningful development opportunities and the support of one of South Australia’s largest non-profits.
• This is an in-office role based at our Adelaide offices, where you’ll work closely with colleagues to deliver a seamless customer experience.

So many lives. So many ways. One you.

50,000 lives and counting.

That’s how many South Australians our people support each year.

As one of the state’s leading not-for-profits, we’re making a meaningful impact at scale. From foster care to aged care and everything in between, our services are as diverse as the people and communities we serve - and we’re growing our reach for the future.

It takes a special kind of person to work in this sector. Someone with real compassion and care. Could that person be you?

Apply now to lead meaningful change as a Customer Experience Liaison, guiding people toward the support they need.

What you’ll do

In this rewarding frontline role, you’ll be the welcoming voice and guiding support for customers seeking information about residential and independent living aged care. You’ll help individuals and families understand their options, feel at ease, and progress smoothly from enquiry to admission—ensuring every interaction reflects AnglicareSA’s compassion and commitment to dignity.

Working closely with colleagues across our residential homes and support teams, you’ll nurture strong relationships and bring consistency, clarity and care to the customer journey. You’ll also maintain accurate records and reporting, contributing to service improvement and a seamless experience for every customer.

You’ll be trusted to make a valuable impact by:

• Responding promptly and warmly to all new aged care enquiries
• Guiding customers through the full pathway from enquiry to admission
• Maintaining accurate CRM records, reports and essential documentation
• Building positive relationships across teams to ensure an integrated customer experience
• Supporting a service culture built on empathy, professionalism and inclusion

What you’ll bring

To thrive in this role, you will have:

• Experience in residential aged care or a similar customer-facing environment
• Strong communication, organisational and time management skills
• CRM experience and confidence with Microsoft Office
• Ability to build rapport with diverse customers and stakeholders

We would also love you to have:

• Knowledge of sales or enquiry‑to‑admission processes
• Experience working in dynamic or fast‑paced service environments
• A warm, empathetic approach and desire to support older people

Why AnglicareSA?

Your contribution here matters. We want you to see your impact every day, and we want you to feel valued for it.

Here’s what you can expect in your career at AnglicareSA:

• So many lives, right here in SA: Our ripple effect starts with you. Whatever your role, you’ll help find a way forward for the communities you live in and care about. That’s something to be proud of.
• So many ways, for our clients and you: We support those in need in so many ways. For you, that means real opportunity to gain new knowledge and experiences and to explore the many pathways a career in our sector can take.
• So much compassion, and a place to belong: At AnglicareSA, you’ll never feel alone. You’ll lean on and learn from genuine people driven to do good, and you’ll build relationships that last a lifetime.

More to enjoy:

• Make your pay go further with salary packaging options, including novated leasing, plus savings on health insurance, motor vehicles, opticians, pharmacy and gym memberships
• Grow your skills and career with learning programs, professional development pathways, and education assistance
• Live and work well with our employee wellbeing program, confidential employee assistance program, chaplaincy services, domestic and family violence support, and more
• Put your family first with paid parental leave (including superannuation), personal leave to care for family members and additional unpaid leave for caring responsibilities

Our impact starts with you

Join AnglicareSA, and help us change lives and communities.

To apply, simply click the “Apply” button and submit your application by 9.00am on Friday, 19th December 2025 (direct applications only, no agencies please).

*Please note: Interested applicants are encouraged to apply as soon as possible, as interviews and appointments may occur prior to the closing date.

For more information, please contact Helena, Recruitment Manager, at [e-mail] Please note we do not accept applications via email.

At AnglicareSA, we proudly and gratefully bring together a team that is truly diverse - from lived experiences, to skills and knowledge, to perspectives and personality. We value the benefits this brings to the people who work with us and the communities we serve, and we strive to create a place where everyone - regardless of background and ability - feels they belong. If you require any accommodations to fully participate in our recruitment process, we welcome you to let us know.

We are committed to the employment of First Nations people. Please visit our website for details on our Aboriginal Services and to access AnglicareSA’s Reconciliation Action Plan.

AnglicareSA is committed to a secure and transparent recruitment process that prioritises the safety of all applicants. We will never request payment, bank account details, or personal identification documents during the early stages of recruitment. Proof of identity may be requested later as part of standard pre‑employment checks. To verify the legitimacy of this job advertisement, please refer to our official website or contact our recruitment team directly.