Customer Experience Leader — Store Leadership Pathway

Woolworths Group; Mackay Regional; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Sonder App access for family

Paid parental leave

Grace Papers resources

Flexible leave policy

Job summary

Woolworths Group is seeking a Department Manager in Queensland to lead a high-performing team and drive excellent customer experiences. You will oversee rosters, coach team members, and partner with store leadership to deliver operational excellence and a great workplace.

The role involves guiding daily department operations, ensuring compliance, and supporting the Store Leadership Pathway for career development within Woolworths Group.

Qualifications

• Experience leading a team in a retail environment.
• Strong customer service and communication skills.
• Proven ability to roster and manage store operations.

Responsibilities

• Lead end-to-end department operations and develop the team.
• Roster and manage daily staffing to optimize coverage and efficiency.
• Drive customer experience and store performance with the leadership team.
• Collaborate with store leadership to ensure policy compliance and smooth store functions.

Skills

Leadership

Customer service

Team rostering

Communication

People management

Job description

Woolworths Group is seeking a Department Manager in Queensland to lead a high-performing team and drive excellent customer experiences. You will oversee rosters, coach team members, and partner with store leadership to deliver operational excellence and a great workplace.

The role involves guiding daily department operations, ensuring compliance, and supporting the Store Leadership Pathway for career development within Woolworths Group.