Customer Experience Administrator

Laverty Pathology; Sydney; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Benefits platform

Fitness Passport

Corporate health insurance discounts

Novated leasing consultations

E-learning platform

Employee Assistance Program

Job summary

Laverty Pathology, part of the Healius network, is seeking a reliable Data Entry - CX Administrator to join our North Ryde laboratory's administrative team. This role focuses on accurate entry of pathology request forms, monitoring shared inboxes, and delivering essential support that directly affects patient care and clinical workflows.

Training will be provided for the right candidate. The role suits someone who enjoys structured work, thrives in a fast-paced medical environment, and can

Qualifications

• Strong typing skills with high attention to detail.
• Comfortable working to deadlines and managing competing priorities.
• Confident using computer systems and learning new applications.
• Clear communicator with a professional approach.
• Able to work independently while contributing to a team environment.

Responsibilities

• Accurate and timely data entry of pathology request forms.
• Monitoring and actioning the Data Entry team email inbox.
• Resolving discrepancies and following up incomplete or unclear request information.
• Liaising with internal teams to ensure correct and complete data capture.
• Providing general administrative and clerical support as required.

Skills

Typing skills

Attention to detail

Ability to meet deadlines

Clear communication

Independent yet team player

Tools

Computer systems

Job description

Job Description

Job Description

Job Reference:19231

Role

Permanent, full time Monday to Friday 8am - 4pm

About Us

Healius Limited is one of Australia's leading healthcare companies, providing high-quality diagnostic and pathology services nationwide. Laverty Pathology, part of the Healius network, delivers essential pathology services that support clinicians, hospitals, and specialist providers across Australia. Our North Ryde laboratory plays a critical role in ensuring accurate and timely diagnostic results — and our Data Entry team is at the heart of that process.

About the Role

We are seeking a reliable and detail-focused Data Entry - CX Administrator to join our professional and supportive team.

This role is ideal for someone who enjoys structured work, values accuracy, and thrives in a fast-paced medical environment. You will be responsible for the accurate entry of pathology request forms, monitoring shared inboxes and supporting key administrative functions that directly impact patient care and clinical outcomes.

Key Responsibilities

• Accurate and timely data entry of pathology request forms
• Monitoring and actioning the Data Entry team email inbox
• Resolving discrepancies and following up incomplete or unclear request information
• Liaising with internal teams to ensure correct and complete data capture
• Providing general administrative and clerical support as required

About You

• Strong typing skills with high attention to detail
• Comfortable working to deadlines and managing competing priorities
• Confident using computer systems and learning new applications
• Clear communicator with a professional approach
• Able to work independently while contributing to a team environment

Previous experience in data entry, pathology, or healthcare administration is advantageous but not essential — comprehensive training will be provided for the right candidate.

Benefits and Wellbeing

As part of working for Healius, you will have access to a range of exciting benefits including:

• Benefits platform - Reduce the impact of the cost of living with everyday savings with 500+ of Australia's most-loved brands, (from the weekly grocery shop to premium perks like holidays).
• Fitness Passport – Access top fitness centres across Australia at a subsidised rate
• Corporate health insurance discounts, banking benefits and novated leasing consultations
• An e-learning platform with access to a library of courses and learning paths
• An Employee Assistance Program (EAP) dedicated to employee health and wellbeing provided by professional coaches

Our Commitment To Diversity & Inclusion

Healius is an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives and experiences that complement each other at work. We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation or gender identity.