Customer Engagement Consultant

Zurich 56 Company Ltd; North Sydney Council; Hybrid; AUD 60,000 - 80,000; Full time

Job summary

A leading insurance provider in North Sydney is seeking a Customer Engagement Consultant to provide exceptional service to clients. This entry-level role offers extensive training and a hybrid work arrangement. Ideal candidates will have strong communication skills and attention to detail, and RG146 certification is preferred. Join a supportive environment with numerous benefits including 5 weeks leave per year and wellbeing programs.

Benefits

5 weeks leave per year

Hybrid working arrangement

AUD$500 wellbeing payment

AUD$295 new starter e-voucher

Award-winning training programs

Global mobility opportunities

Tree planting for every new employee

Qualifications

• You must be engaging and helpful towards customers.
• Capable of working in a fast paced, agile environment.
• Attention to detail and the ability to prioritize tasks are essential.

Responsibilities

• Provide exceptional service and support to Zurich customers.
• Enhance customer experience through efficient general advice.
• Assist customers with phone-based queries about insurance cover.

Skills

Engaging and helpful approach

Ability to work in a fast paced, agile environment

High attention to detail

Excellent verbal communication

Excellent written communication

RG146 certification

Job description

A new transformational adventure awaits you…

How does 5 weeks leave per year, an impactful career that you’ll truly love, and working for a trustworthy organisation that empowers wellbeing and is accelerating digital transformation sound like to you?

As one of Forbes 2024 ‘World’s Best Employers’ and Fortune's ‘World's Most Admired Companies’ for 2025, Zurich - a leader in the insurance industry - is on a journey towards a brighter future… A brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.

This exciting adventure will drive positive impact towards our vision to be Australia’s leading digital insurer. So, if you want to be part of a values led global organisation, where real growth and transformation is happening, along with our track record of making a real difference of continuously taking steps toward a sustainable future for our people, customers, communities, and our planet…read on!

Let’s create a brighter future together, let’s make a difference

It's important to know, what you do matters. At Zurich, we don't just cover, we care.

An exciting opportunity has arisen to join Zurich Assure as a Customer Engagement Consultant.

Zurich Assure is Zurich’s Australian life insurance advice business, committed to helping all who need it find the cover they need to protect everything they live for. It combines specialist life insurance advisers and expertise, with digital tools that make the advice process quick and simple – the way life insurance advice should be.

As a Customer Engagement Consultant, you will provide exceptional service and support to Zurich customers and Zurich’s direct life products. Through phone-based queries, you will help our customers to make informed decisions about insurance cover for their needs. Your high level of service will enhance the customer experience as you deliver efficient general advice.

This is a great entry level role into Zurich Assure, where you will be provided with excellent training in a professional supportive culture. If you are ready to elevate your career, we want to hear from you!

Important to your success - Unlock your potential

• Engaging and helpful approach
• Ability to work in a fast paced, agile environment
• High attention to detail and ability to prioritise tasks
• Excellent verbal and written communication skills
• RG146 certification highly regarded.

Belong. Zurich is here to support you

There are so many reasons why Zurich is a great place to be and the right choice for you, but here are just a few.

• 5 weeks leave per year for permanent staff through our Z leave initiative, as well as 15 days personal/carer’s leave (as we empower our people to manage their own wellbeing), plus access to Family Care (parental leave)
• Hybrid working arrangement - office 3 days and WFH 2 days p/w standard for FT employees
• Access programs to stay healthy and feel healthier along with receiving a AUD$500 wellbeing payment per year, plus a AUD$295 new starter e-voucher for your WFH set up (flex work - hybrid working), and other great benefits through our Shine portal
• Grow, and thrive in your career (we support and encourage it) with award winning training programs. As our strength is our people and we value your individuality
• Work with global, diverse, and inclusive teams; Explore your passions, fuel innovation, drive equity, collaborate and make a positive difference beyond your role
• Global mobility opportunities across more than 200 countries worldwide
• Volunteer and work in our state-of-the-art Green Star rated offices (when you are in the office) and dress for your day
• We plant a tree for every new employee
• Not to mention our various employer of choice awards/memberships – WGEA; Family Inclusive workplace; Gold AWEI employer, Pride in diversity… to name a few.

We could go on, but the main point is that Zurich is a great place to be, where you can truly belong, be yourself, have work/life balance, and thrive in a supportive environment.

Zurich is an equal opportunity employer. We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application.

So, if you want to come on an adventure that will build a brighter future together, and feel a sense of togetherness, then please apply today to start your adventure!