Customer Development Manager – Legal Technology, AI

Jobtailor; Sydney; On-site; AUD 90,000 - 140,000; Full time

Job summary

Jobtailor in Sydney, Australia is seeking a skilled Account Manager to oversee a portfolio of law firm customers across Australia and New Zealand and drive cross-sell and solution expansion. You will develop strategic account plans to support customer growth and retention.

You will build trusted relationships with senior decision-makers, conduct business reviews, and partner with Sales, Customer Success, Marketing, Product and Partnerships to meet revenue targets while keeping customers

Qualifications

• Three+ years in a customer success or account management role within legal technology.
• Familiarity with practice management and accounting solutions.
• Ability to build trusted relationships and long-term partnerships.
• Ability to identify opportunities to expand customer value.
• Confidence navigating commercial conversations.
• Ability to understand customers' businesses and tailor solutions.
• Ability to work across Sales, Customer Success, Marketing, Product and Partnerships.
• Confident executive communication and ability to simplify complex ideas.
• Ability to build credibility through honesty and follow-through.

Responsibilities

• Manage a portfolio of existing law firm customers across Australia and New Zealand.
• Identify cross-sell, upsell and solution expansion opportunities.
• Develop strategic account plans supporting customer growth and retention.
• Build trusted relationships with key decision-makers and act as a strategic advisor.
• Conduct customer business reviews and lead commercial conversations.
• Partner with Customer Success, Marketing, Product and Partnerships.
• Maintain accurate sales pipeline, forecasts and customer activity in Salesforce.
• Capture customer feedback and provide insights to Product and Marketing.
• Build relationships with strategic partners.
• Achieve quarterly revenue targets while maintaining customer satisfaction.

Skills

Customer Success Management

Account Management

Salesforce Proficiency

Legal Technology Familiarity

Strategic Relationship Building

Tools

Salesforce

Job description

• Manage a portfolio of existing law firm customers across Australia and New Zealand
• Identify cross-sell, upsell and solution expansion opportunities
• Develop strategic account plans supporting customer growth and retention
• Build trusted relationships with key decision-makers and act as a strategic advisor
• Conduct customer business reviews and lead commercial conversations
• Partner with Customer Success, Marketing, Product and Partnerships
• Maintain accurate sales pipeline, forecasts and customer activity in Salesforce
• Capture customer feedback and provide insights to Product and Marketing
• Build relationships with strategic partners
• Achieve quarterly revenue targets while maintaining customer satisfaction

Requirements

• Three + years in a customer success or account management role within legal technology
• Familiarity with practice management and accounting solutions
• Ability to build trusted relationships and long-term partnerships
• Ability to identify opportunities to expand customer value
• Confidence navigating commercial conversations
• Ability to understand customers' businesses and tailor solutions
• Ability to work across Sales, Customer Success, Marketing, Product and Partnerships
• Confident executive communication and ability to simplify complex ideas
• Ability to build credibility through honesty and follow-through

Core Competencies

Demonstrates expertise in account management and customer success within the legal technology sector, focusing on building relationships, identifying growth opportunities, and achieving revenue targets. Proficient in utilizing Salesforce for sales pipeline management and customer insights.

Highest-signal resume keywords

• Customer Success Management
• Account Management
• Salesforce Proficiency
• Legal Technology Familiarity
• Strategic Relationship Building

Hard Skills

• Account Management
• Customer Success Management
• Sales Pipeline Management
• Revenue Target Achievement
• Practice Management Solutions
• Accounting Solutions
• Customer Business Reviews
• Commercial Conversations
• Solution Expansion
• Customer Feedback Analysis

Soft Skills

• Relationship Building
• Executive Communication
• Credibility Through Honesty
• Tailoring Solutions
• Cross-Functional Collaboration

Industry Keywords

• Legal Technology
• Customer Growth
• Customer Retention
• Strategic Partnerships
• Customer Insights

Tools & Technologies

• Salesforce