Customer Care Specialist (Xapcare Partner)

Goodstart Early Learning; City of Brisbane; Hybrid; AUD 60,000 - 80,000; Full time

Job summary

A prominent early childhood organization in Brisbane is seeking a Customer Care Specialist who will be pivotal in resolving daily challenges for center teams. This full-time position offers hybrid work arrangements to enhance work/life balance. The ideal candidate should have strong communication skills, be tech-savvy, and excel in a fast-paced environment. If you're passionate about making a difference and providing exceptional service, this role may be for you. Training and support will be provided to ensure your success.

Benefits

Hybrid work arrangements

Full training across systems

Excellent team culture

Personal and career growth opportunities

Discounted childcare

Discounted healthcare

Exclusive discounts on travel and products

Free annual flu shot

Option to purchase extra leave

Salary packaging benefits

Cultural leave

Qualifications

• Customer-focused with a friendly demeanor.
• Exceptional communication skills with adaptability.
• Ability to manage multiple systems in a high-volume environment.
• Highly organized with attention to detail.
• Tech-savvy with a passion for problem solving.

Responsibilities

• Serve as the first point of contact for inquiries.
• Provide timely and effective solutions.
• Ensure accurate processing of requests.

Skills

Customer focused demeanor

Exceptional written communication

Multiple system management

Attention to detail

Tech savvy

Problem solving skills

Intermediate Microsoft Suite experience

Team player

Education

QLD Blue card or willingness to obtain

Residence in South East Queensland

Tools

Microsoft Excel

Microsoft Word

Microsoft Teams

Job description

Role

Customer Care Specialist (XapCare Partner)

Location

Murarrie, QLD (Turrbal and Yuggera peoples)

Employment Type

Multiple Positions Available - Full-time, Permanent and fixed-term contracts

Do you take pride in delivering exceptional customer service? Are you seeking a Monday to Friday role that supports work / life balance? Do you thrive in a dynamic, fast-paced environment?

Your Impact

As a customer care specialist, you will play a pivotal role in solving day to day challenges and empowering our centre teams to focus on what matters most – supporting children and families.

You’ll be the first point of contact for internal childcare management enquiries, using your natural technology problem solving skills to provide timely and effective solutions. At Goodstart we call this a XapCare Partner, forming part of our dedicated Xap system support team

Bring your energy, curiosity and commitment to great service, and make a real difference every day!

You will :

• Be customer focused with a friendly, inquisitive demeanour
• Have exceptional written and oral communication skills with adaptability
• Be able to manage multiple systems and excel in a high‑paced, high‑volume environment
• Be highly organised with attention to detail and a great work ethic
• Be tech savvy with a willingness to learn and grow your knowledge
• Have a passion for investigation and solving problems
• Have intermediate Microsoft Suite experience including Excel, Word, and Teams
• Liaise with internal teams to ensure accurate and timely processing of requests
• Be a team player with the ability to work autonomously when required
• Hold a QLD Blue card or be willing to obtain
• Reside in South East Queensland and have access to reliable transport

Even better if you :

• Have knowledge of Xap or other childcare management system
• Have knowledge of the child care subsidy (CCS)
• Have understanding or awareness of the Inclusion Support Program (ISP)
• Have previous experience in customer care, retail, hospitality or call centre roles

What Goodstart can offer you :

• Hybrid work arrangements giving you more work / life balance across a Monday to Friday roster - No weekends or late nights!
• Full training across our systems and platforms
• Excellent team culture based on collaboration and support
• The chance to make a real difference in the lives of our centre teams
• Personal and career growth opportunities with a strong emphasis on individual development
• Access to discounted childcare (up to 15%)
• Discounted health care and access to employee wellbeing program with BUPA
• Exclusive discounts on travel, gym memberships, Apple and Dell products, and more.
• Free annual flu shot (optional)
• Option to purchase extra leave for even greater work life balance
• Not-For-Profit Salary Packaging benefits which reduce your taxable income to increase take home pay
• First Nations Support and Cultural Leave
• Work for a company that has an aspiration to be globally recognised for early years practice and learning outcomes

How to apply

Click ‘Apply Now’ and submit your application.

We review applications as they are submitted. We encourage you to submit your application as soon as possible for your best chance to progress to the next stage of the process.

We strongly encourage applications from Aboriginal and Torres Strait Islander peoples for all positions

Have a question? Contact our Talent Acquisition Team via email [e-mail]

Supporting our people and protecting our children

We’re an equal opportunity employer that is proud of our inclusive and diverse work environment. We know that Goodstarters from diverse cultures, backgrounds and experiences strengthen our teams and help us grow. We’re also deeply committed to Reconciliation and creating an environment where Aboriginal and Torres Strait Islander People feel a strong sense of belonging and connection.

Safety is our priority, and we will take any action necessary to ensure that all children can feel safe and be safe, and are safeguarded from abuse, neglect and harm. As a Child Safe Organisation, all of our candidates must have or obtain a valid working with children check.

Posting Notes

MURARRIE, BRISBANE || QLD || Australia (AU) || | SF : LI || No Early Childhood Qualification || Full‑Time