Customer Care Consultant Trade Store - Portland, VIC

Wesfarmers Industrial & Safety; Portland; On-site; AUD 100,000 - 125,000; Full time

Job summary

A leading industrial supply company in Portland is seeking a Customer Care Consultant to support customers in a fast-paced retail environment. The ideal candidate will have customer service experience, excellent communication skills, and the ability to manage tasks effectively. Join our team for a chance to grow and receive benefits including permanent salary, discounts, and development opportunities.

Benefits

Permanent salary

Team Member discount card

Continuous training opportunities

Generous paid parental leave

Employee Assistance Program

Qualifications

• Experience in retail or trade customer service.
• Clear written and verbal communication abilities.
• Ability to multitask and manage time effectively.

Responsibilities

• Act as the first point of contact for customers.
• Provide expert advice on industrial products.
• Maintain a clean and safe shopfront.
• Collaborate with internal teams for service delivery.

Skills

Customer service experience

Strong communication skills

Problem-solving skills

Organisational skills

Computer literacy

Job description

YOUR OPPORTUNITY

Join our team as a Customer Care Consultant based in Portland, where you’ll play a key role in supporting our customers. In this role, you’ll work in a fast-paced retail environment that offers a variety of tasks and challenges, ensuring every day is different and rewarding.

You’ll be part of a team that values safety, service, and operational excellence in everything we do. We take pride in creating a workplace where these values guide our actions and decisions.

This role offers opportunities to grow, develop your skills, and make a positive impact on our customers and the business. We believe in supporting your career journey and helping you reach your full potential.

What You’ll Be Doing:

• Act as the first point of contact for customers in person, by phone, and email.
• Provide expert advice on a wide range of industrial products.
• Maintain a clean, well-stocked, and visually appealing shopfront.
• Collaborate with internal teams to ensure smooth service delivery.
• Uphold safety standards and foster a positive team culture.
• Support warehouse operations and travel to customer sites to service our mini stores.

What You’ll Bring:

• Previous customer service experience (retail or trade desirable).
• Strong customer-first approach with excellent service skills.
• Clear written and verbal communication abilities.
• Ability to build relationships and communicate effectively with customers.
• Computer literacy, problem‑solving skills, and ability to multitask.
• Self–motivation with exceptional organisational and time‑management skills
• Manual driver’s licence will be an advantage.

What's In It For You:

• Permanent salary, benefits, incentives &Wesfarmers share plans
• Exclusive Perks:Team Member discount card for Kmart, Bunnings, Target & Officeworks, FREE One Pass subscription &Wesfarmers discounted offers from over 400 retail corporate partners and save money all year long!
• Continuous training and career development opportunities
• Monday to Friday schedule— enjoy your weekends!
• Guaranteed hours with annual leave and sick leave benefits
• Team events, celebrations, award recognition and prizes
• Employee Assistance Program: wellbeing support for you and your immediate family - covering counselling, coaching, financial advice, legal guidance, nutritional services, & more!
• Highly successful Refer‑A‑Friend program– earn up to $2,000 for each referral!
• Ability to purchase up to 4 weeks’ additional annual leave
• Generous paid parental leave policy

NEXT STEPS

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.

As part of our recruitment process and commitment to safety, you may be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and/or drug & alcohol testing) as part of your application process.

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTI+ community and people with disabilities.

OUR STORY

Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world’s best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team.

With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and let’s help more people build a better Australia.