Customer Care Assistant

Alwyndor Aged Care; South Australia; On-site; AUD 30,000 - 60,000; Full time

Job summary

A community-focused aged care provider is seeking a motivated Customer Care Assistant in South Australia. This full-time position involves providing professional administrative support, acting as the first point of contact for clients, and managing appointments. The ideal candidate will have skills in Microsoft Office, strong data entry abilities, and experience in the aged care sector. If you're interested, please submit your cover letter and resume for this rewarding opportunity.

Qualifications

• Experience in providing professional administrative support.
• Ability to act as the first point of contact with excellent customer service.
• Willingness to obtain a National Police Certificate.

Responsibilities

• Provide prompt administrative support to clients and staff.
• Answer queries or direct them to the appropriate team.
• Manage client appointments.

Skills

Medium to advanced skills in Microsoft Office

Strong data entry skills

High self-motivation

Advanced verbal and written communication skills

Experience in the aged care sector

Familiarity with CHSP and MAC Portal

Job description

Job Highlights

• Full Time – Permanent
• Work with a supportive and friendly Customer Care team.
• $40.88 ph plus salary packaging!

About the organisation

Set within beautiful grounds in the seaside suburb of Hove, Alwyndor delivers on-site residential living and support at home services, along with therapy and wellbeing services that empower the people in our communities to live healthy, engaged and fulfilled lives.

Alwyndor’s welcoming, high-quality facilities include 144 residential, dementia, respite care beds, transitional and care awaiting placement beds, together with allied health, therapy and wellness programs and home support packages that support people in Adelaide’s southern metro communities.

About the opportunity

We are seeking a motivated Customer Care Assistant to join our friendly Customer Care team.

Reporting to the Customer Care Team Leader, your responsibilities will include:

• Providing prompt, professional administrative support to clients, visitors, volunteers, and staff
• Acting as the first point of contact via phone or face-to-face, answering queries or directing them to the appropriate team
• Booking, cancelling, and updating client appointments on behalf of stakeholders

The ideal candidate will have

• Medium to advanced skills in the use of Microsoft Office
• Strong data entry skills and an understanding of database administration
• High self-motivation and ability to deliver high-quality outcomes
• Advanced verbal and written communication skills
• Experience preparing correspondence and reports
• Availability to work a roster between 8:00 am – 6:00 pm, Monday to Friday
• Experience in the aged care sector
• Familiarity with CHSP and MAC Portal
• You must also be willing to obtain a National Police Certificate before commencing employment as well as a functional assessment.

Alwyndor is a family friendly community organisation and understands the importance of work / life balance.

Alwyndor is an equal opportunity employer. People from culturally and linguistically diverse backgrounds, of Aboriginal and Torres Strait Islander descent and people with disabilities are encouraged to apply. Nursing and Health Professional Students are encouraged to apply.

It’s an exciting time to join Alwyndor!

If this sounds like the role for you, please APPLY NOW by submitting a combined cover letter and resume.

For more information, visit our website or email

This position will be advertised for 30 days, unless a suitable candidate is hired sooner.

No recruitment agencies please.