Customer Banking Specialist - Hurstville

Commonwealth Bank; Sydney; On-site; AUD 40,000 - 60,000; Part time

Job summary

Commonwealth Bank in Sydney is seeking a Customer Banking Specialist to join our Westfield Hurstville Branch on a part-time roster. You will engage with customers, discuss home loans, personal accounts, and financial solutions, and help customers navigate in-branch technology and digital banking options.

The role emphasizes delivering exceptional service in a busy retail environment, working 31.25 hours per week, with a focus on integrity and customer-centric advice.

Qualifications

• Proven experience delivering customer service in financial services, retail or hospitality.
• Ability to clearly explain financial terms to customers.
• Strong communication and interpersonal skills.

Responsibilities

• Engage with customers to understand banking needs and provide holistic solutions.
• Assist customers with account maintenance and applications for credit products.
• Educate customers on in-branch technology and digital banking options.
• Maintain high standards of integrity and follow risk procedures.

Skills

Customer Service

Retail Banking

Communication

Problem Solving

Job description

Part Time Roster (31.25 hours per week):

• Monday: 9.30am - 4.30pm
• Tuesday: 9.30am - 4.30pm
• Wednesday: 9.30am - 4.30pm
• Thursday: 9.30am - 4.30pm
• Friday: 9.30am - 4.30pm

Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with market-leading products, services and technology.

What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you’ll positively impact our customers’ lives, and be there for them when they need us.

See yourself in our team

As the Customer Banking Specialist in our Westfield Hurstville Branch, you’ll:

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
• Support customers with enquiries, maintenance on accounts and process applications for credit products
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

We’re interested in hearing from people who have

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
• Excellent communication skills & the ability to articulate financial terms in a clear way
• The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do
• Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

With us, you’ll help customers make the right financial decisions and achieve their dreams.

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Advertising End Date: 08/10/2026