Customer Banking Specialist - Byron Bay - Contract

CommBank; Sydney; On-site; AUD 48,000 - 56,000; Full time

Job summary

CommBank is seeking a Customer Banking Specialist at the Byron Bay Branch to deliver seamless, personalised service for everyday banking needs. You will handle deposits, transfers, and cash tasks while educating customers on digital tools.

You will identify opportunities for tailored products and services through financial checks, while maintaining strong risk controls and accurate record-keeping. This is a full-time contract role with a focus on exceptional customer experience and the ability

Qualifications

• Strong customer service mindset with a genuine interest in helping customers.
• Ability to handle cash transactions and banking procedures accurately.
• Clear, proactive communication and teamwork within a branch.
• Skill in asking the right questions to understand needs and guide solutions.

Responsibilities

• Deliver a seamless transactional banking experience for customers.
• Process deposits, withdrawals, transfers, bank cheques and related tasks.
• Conduct simple financial health checks and promote suitable products.
• Assist with cash handling and ATM procedures.
• Explain in-branch digital banking tools and solutions to customers.
• Follow processes, ensure accurate reconciliation, and uphold risk controls.
• Engage customers to discuss Home Loans, Business Banking and Advice needs.

Skills

Customer service

Cash handling

Communication skills

Questioning to assess needs

Job description

Please note the following important details:

• Full time opportunity - Byron Bay Branch


• 38 hours per week


• 8.30am - 4.51pm Monday - Friday


• Contract role until August 2027

Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We've been serving our local communities for over 100 years, with market-leading products, services and technology.

What we do has real impact at all stages of people's lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you'll positively impact our customers' lives and be there for them when they need us.

See yourself in our team

As a Customer Banking Specialist based out of our Byron Bay Branch you will:

• Deliver a seamless experience by responding to customers' transactional banking needs.


• Process a range of transactions, including deposits, withdrawals, transfers, bank cheques and CommFX.


• Conduct financial health checks to understand customers' needs and identify opportunities for tailored products and services.


• Assist with cash handling and ATM procedures.


• Educate customers on in-branch technology and digital banking solutions, demonstrating how these tools can simplify their banking.


• Follow the Bank's processes and procedures, ensuring accurate reconciliation of transactions, reviewing financial positions and upholding our strong risk culture.


• Engage in meaningful conversations to support customers' broader banking needs, including Home Loans, Business Banking and Financial Advice.


• Handle enquiries, maintain accounts and process applications for credit products.


• Problem-solve effectively, providing solutions while championing compliance and risk management practices

We're interested in hearing from people who have:

• A genuine passion for Customer Service and are looking to kick-start your career in Banking with this entry-level position


• A genuine interest in improving the financial wellbeing and lives of our customers


• The ability to ask the right questions, respond to customers' needs and refer them to the relevant team members in order to better serve their needs


• Excellent communication skills & willingness to contribute to a collaborative culture


• Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions

With us, you'll help customers make the right financial decisions and achieve their dreams.

'Aboriginal &/or Torres Strait Islander people encouraged to apply

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

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Advertising End Date: 22/09/2026