Customer Advisor - Leeton, NSW

NAB; Broken Hill; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Banking discount & reduced fees

Discounted travel & lifestyle offers

Leave benefits

Health & wellbeing discounts

Job summary

NAB is seeking a confident Part-time Customer Advisor to join the Leeton Branch. You will be the first point of contact for customers, guiding them to suitable banking products and services while ensuring accurate transactions and up-to-date information.

The role emphasizes delivering a tailored customer experience, using self-service and digital options where appropriate, and participating in continuing training to support your career growth within NAB.

Qualifications

• Experience delivering a high-quality customer experience.
• Strong communication and interpersonal skills.
• Ability to work collaboratively in a team environment.

Responsibilities

• Be the first point of contact for customers at Leeton Branch.
• Help customers identify suitable products and services, including accounts and lending.
• Ensure accurate, seamless transactions and up-to-date customer details.
• Promote self-service and digital banking options to simplify banking for customers.
• Engage in ongoing training to develop your career.

Skills

Customer service

Team collaboration

Attention to detail

Inclusion and diversity

Upskilling opportunities

Job description

• Permanent Part-time position based in Leeton branch
• Make a real difference in your community by supporting local customers and businesses to achieve their financial goals

• Permanent Part-time position based in Leeton branch
• 5 days per week
• Make a real difference in your community by supporting local customers and businesses to achieve their financial goals

Our people are customer obsessed, we put customers at the centre of everything we do to understand their evolving needs and challenges.

Your job is just one part of your life. When you bring your skills, ideas, energy, and hunger for growth to us, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities, grow your career all while still having time for what matters most to you. At NAB:

• We are empowered to make a positive difference for customers and communities.
• Everyone is given the opportunity to learn, grow and achieve.
• We set bold ambitions and clear expectations to get the best customer outcomes.

More focus on you

All new Customer Advisors receive NAB’s tailored onboarding and training program to ensure they are set up for success. As a reward for your success and passion for helping customers, we offer a multitude of benefits including:

• Access to banking and financial services discount including competitive rates and reduced fees on home loans, credit cards and insurances
• Extensive range of benefits and discounted offers on Travel, Fitness, Events and Technology
• Variety of leave benefits including parental leave, religious leave, special leave, sporting activities leave and volunteer leave
• Health and Wellbeing benefits including discounts on a wide selection of products to suit your personal circumstances and life stage

The Hours

Join our team in this Part-time role working 5 days per week, Monday, Tuesday & Friday 9.00am-4.30pm, Wednesday 9.00am-5.00pm and Thursday 9.00am-5.30pm

In this role, you will

• Support our Leeton Branch by being the first point of contact for our customers and put them at the centre of everything you do
• Assist our customers to identify the most suitable products and services including account opening, unsecured lending and baking transactions
• Ensure our customers receive a seamless, consistent, and tailored experience every step of the way and ensure all details are accurate and up to date
• Demonstrate our Smarter Banking options (self-service and digital) to customers to help make their banking simple, easy and secure
• Undertake ongoing training and development to enhance your career

What You’ll Bring

• A passion for delivering an amazing experience to customers and an unwavering commitment to quality, with the will to go the extra mile
• An ability to work collaboratively as a team, self-motivation and energy to create our signature customer experience
• A keen eye for detail that ensures transactions are completed efficiently and accurately
• An appreciation for inclusion and the diversity of our customers
• An interest in upskilling and career development opportunities with NAB

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.