Customer Advisor - Leave & Relief - Leopold, VIC

NAB; Warrnambool; On-site; AUD 42,000 - 58,000; Part time

Benefits offered by this job

Travel expenses paid

Banking discounts

Flexible hours

Job summary

NAB is seeking a Branch Customer Advisor for Leopold, VIC, on a part-time basis. The role supports NAB's Leopold and nearby Geelong branches, with travel required to Geelong-based locations.

The position requires a licence and transport, and mileage is paid. You will be the first point of contact for customers, helping with account openings, lending, and banking transactions while promoting Smarter Banking options.

Qualifications

• Passion for delivering quality customer experiences
• Strong attention to detail to ensure accurate transactions
• Customer-centric thinking with inclusive approach to diverse customers

Responsibilities

• Be the first point of contact for customers at Leopold & surrounding branches
• Identify suitable products and services for customers (account opening, lending, transactions)
• Promote Smarter Banking options (self-service and digital) to simplify banking for customers

Skills

Customer service

Attention to detail

Team player

Inclusion & diversity

Tools

No specific tools indicated

Job description

Branch Customer Advisor – Banking – Leopold, VIC

• Part-time position based in our Leopold Branch
• 5 days per week, Monday - Thursday 9:15am - 4:15pm & Friday 9:15am - 5:15pm
• Leave & Relief position supporting our Leopold, Geelong, Geelong West, Geelong North, Waurn Ponds & Torquay Branches- it is essential that you can travel between locations to support our Geelong Based Branches covering planned and unplanned leave *mileage paid.

Our people are customer obsessed. They work in close partnership to prioritise customer needs and deliver exceptional outcomes. This collaborative mindset enables innovation and builds enduring customer relationships supporting our ambition to be the most customer‑centric company in Australia and New Zealand.

You’ll make an impact by:

• Supporting NAB’s Leopold & Surrounding Branches by being the first point of contact for our customers; putting them at the centre of everything you do.
• Identify the most suitable products and services for customers: like account opening, unsecured lending and banking transactions
• Demonstrate our Smarter Banking options (self-service and digital) for customers; making so banking is simple, easy and secure.

We’re looking for the brightest minds to deliver the best for our customers. We’d love for you to have:

• A passion for delivering quality, gold-class experiences for NAB’s diverse range of customers
• A team player with a keen eye for detail ensuring every transaction is efficient and accurate
• Customer centric thinking and an appreciation for inclusion and the diversity of our customers

The Hours and location

Join our team in this part-time position, working 5 days per week, Monday - Thursday 9:15am - 4:15pm & Friday 9:15am - 5:15pm.

Your home branch will be Leopold however your skills and expertise will also be required to cover our Geelong, Geelong West, Geelong North, Waurn Ponds & Torquay branches, so a licence and transport is essential. *Mileage paid.

More focus on you

All new Customer Advisors will benefit from NAB’s tailored career development programs, upskilling and mobility opportunities to ensure they are set-up for success.

We also offer:

• Access to banking and financial services discount including competitive rates and reduced fees on home loans, credit cards and insurances
• Extensive range of benefits and discounted offers on Travel, Fitness, Events and Technology.
• Variety of leave benefits including parental leave, religious leave, special leave, sporting activities leave and volunteer leave

For more information on NAB Colleague Benefits and Perks visit our website.

A diverse and inclusive workplace works better for everyone

We know that when our colleagues feel valued and celebrated for who they are, our customers experience bankingthat’sfairer, more accessible, anddesigned with who they are in mind.That’swhywe’vebuilt a culture of inclusion and respect, where colleague voices are heard and valued, and everyone is supported to bring their authentic selves to work.

Join NAB

At NAB,we’re committed to supporting our colleagues with a comprehensive range of benefits designed to help you thrive both professionally and personally, including enhanced leave options, wellbeing support, access to NAB Perks, and ongoing career development opportunities.