Customer Advisor - Hills District, NSW

Sercanto; Sydney; On-site; AUD 30,000 - 39,000; Full time

Benefits offered by this job

Banking discounts

Travel & lifestyle discounts

Parental and other leave

Job summary

NAB in Sydney’s Hills District seeks a Branch Customer Advisor to deliver a seamless, customer‑centric banking experience. This part‑time role (34+ hours weekly) covers our Hills District branches and includes full training.

You’ll be the first point of contact for customers, helping with accounts, lending and digital banking while upholding NAB’s service standards. We offer career development, banking discounts, travel and tech perks, plus varied leave options and an inclusive culture where

Qualifications

• No banking experience required – full training provided.

Responsibilities

• Be the first point of contact for customers at NAB's Hills District Branches.
• Assist with accounts, lending and banking transactions to identify suitable solutions.
• Promote Smarter Banking options and digital tools to make banking simple, secure and convenient.

Job description

Job Description

Branch Customer Advisor – Banking – Hills District Branches

Are empowered to make a positive difference for customers and communities

Given the opportunity to learn, grow and achieve.

Deliver a seamless, consistent, and tailored customer experience every day

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

Part- Time Opportunities Available (Monday - Friday 34+ hours per week):

Opportunities available are Part-time within the hours 9:00am – 4:30pm, Monday, Tuesday, Wednesday, Friday and 9:00am – 5:30pm on Thursday.

Our Hills District Branches are Norwest, Rhodes, Ryde & Macquarie Centre.

More focus on you:

All new Customer Advisors will benefit from NAB’s tailored career development programs , upskilling and mobility opportunities to ensure they are set-up for success. We also offer:

• Access to banking and financial services discount including competitive rates and reduced fees on home loans, credit cards and insurances
• Extensive range of benefits and discounted offers on Travel, Fitness, Events and Technology.
• Variety of leave benefits including parental leave, religious leave, special leave, sporting activities leave and volunteer leave

For more information on NAB Colleague Benefits and Perks visit our website.

Each day, you’ll go above and beyond to:

• Support NAB’s Hills District Branches by being the first point of contact for our customers; putting them at the centre of everything you do.
• Identify the most suitable products and services for customers: like account opening, unsecured lending and banking transactions
• Demonstrate our Smarter Banking options (self-service and digital) for customers; making so banking is simple, easy and secure.

We’re looking for the brightest minds to deliver the best for our customers. We’d love for you to have:

• A passion for delivering quality, gold-class experiences for NAB’s diverse range of customers
• A team player with a keen eye for detail ensuring every, transaction is efficient and accurate
• Customer centric thinking and an appreciation for inclusion and the diversity of our customers
• No banking experience required - Full training provided

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

Join NAB

For details on the recruitment process, and accessibility, please visit https://**.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team, via (please reference job number) or visit our Careers page through the link above for other contact options.