Customer Advisor - Darwin

NAB; Darwin; On-site; AUD 60,000 - 80,000; Full time

Job summary

A leading financial institution is seeking a Branch Customer Advisor in Darwin. This role emphasizes delivering tailored customer experiences and supports customers with banking transactions and product selection. Ideal candidates will have strong customer-centric skills, attention to detail, and a passion for service. Join the team to benefit from comprehensive career development programs and various employee perks, while contributing to an inclusive workspace focused on growth and respect.

Benefits

Banking and financial services discounts

Benefits on Travel, Fitness, Events, and Technology

Variety of leave benefits

Qualifications

• A passion for delivering quality, gold-class experiences for a diverse range of customers.
• Customer centric thinking and an appreciation for diversity.
• Demonstrable experience in customer service roles.

Responsibilities

• Support NAB’s Darwin branch as the first point of contact for customers.
• Identify suitable products and services for customers.
• Demonstrate self-service and digital banking options.

Skills

Customer centric thinking

Attention to detail

Team player

Ability to deliver quality experiences

Job description

Branch Customer Advisor – Banking

• Are empowered to make a positive difference for customers and communities
• Given the opportunity to learn, grow and achieve.
• Deliver a seamless, consistent, and tailored customer experience every day

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

Each day, you’ll go above and beyond to:

• Support NAB's Darwin branch by being the first point of contact for our customers; putting them at the centre of everything you do.
• Identify the most suitable products and services for customers: like account opening, unsecured lending and banking transactions.
• Demonstrate our Smarter Banking options (self-service and digital) for customers; making banking simple, easy and secure.

We’re looking for the brightest minds to deliver the best for our customers. We’d love for you to have:

• A passion for delivering quality, gold‑class experiences for NAB’s diverse range of customers.
• A team player with a keen eye for detail ensuring every transaction is efficient and accurate.
• Customer centric thinking and an appreciation for inclusion and the diversity of our customers.

The Hours

Join our team in this role 5 days per week with the hours of 9am – 4:30pm, Monday to Thursday and 9am – 5:30pm Friday.

More focus on you

All new Customer Advisors will benefit from NAB’s tailored career development programs, upskilling and mobility opportunities to ensure they are set‑up for success. We also offer:

• Access to banking and financial services discount including competitive rates and reduced fees on home loans, credit cards and insurances.
• Extensive range of benefits and discounted offers on Travel, Fitness, Events and Technology.
• Variety of leave benefits including parental leave, religious leave, special leave, sporting activities leave and volunteer leave.

For more information on NAB Colleague Benefits and Perks visit our website.

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job . To discuss adjustment requirements, please contact the NAB Careers team, via [e-mail] (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you.