Customer Advisor - Cairns, QLD

NAB; Cairns Regional; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Career development programs

Employee benefits

Job summary

NAB Cairns Branch is seeking a Branch Customer Advisor to deliver a seamless, customer‑centred banking experience at the frontline. You’ll be the first point of contact for customers, assisting with account openings, unsecured lending and everyday banking transactions.

Work with colleagues to identify best‑fit products, promote self‑service and digital options, and ensure accurate, secure handling of customer transactions while upholding NAB’s inclusive, community‑mocused values.

Qualifications

• Customer-centric mindset for banking interactions.
• A detail-oriented approach to transactions.
• Commitment to inclusive, diverse customer service.

Responsibilities

• Support NAB’s Cairns branch as the first point of contact for customers; place customers at the centre of every interaction.
• Identify suitable products and services for customers: account openings, unsecured lending, and banking transactions.
• Demonstrate Smarter Banking options (self-service and digital) to make banking simple, easy and secure.

Skills

Customer focus

Attention to detail

Inclusion and diversity

Job description

Branch Customer Advisor – Banking – Cairns

• Are empowered to make a positive difference for customers and communities
• Given the opportunity to learn, grow and achieve.
• Deliver a seamless, consistent, and tailored customer experience every day

Our people are customer obsessed. They work in close partnership to prioritise customer needs and deliver exceptional outcomes. This collaborative mindset enables innovation and builds enduring customer relationships supporting our ambition to be the most customer‑centric company in Australia and New Zealand.

You’ll make an impact by:

• Support NAB’s Cairns branch by being the first point of contact for our customers; putting them at the centre of everything you do.
• Identify the most suitable products and services for customers: like account opening, unsecured lending and banking transactions
• Demonstrate our Smarter Banking options (self-service and digital) for customers; making so banking is simple, easy and secure.

We’re looking for the brightest minds to deliver the best for our customers. We’d love for you to have:

• A passion for delivering quality, gold-class experiences for NAB’s diverse range of customers
• A team player with a keen eye for detail ensuring every, transaction is efficient and accurate
• Customer centric thinking and an appreciation for inclusion and the diversity of our customers

The Hours (5 days per week):

Join our team in this role within the hours 9:00am – 4:30pm, Monday, Tuesday, Wednesday, Friday and 9:00am – 5:15pm on Thursday.

More focus on you

• All new Customer Advisors will benefit from NAB’s tailored career development programs, upskilling and mobility opportunities to ensure they are set-up for success. We also offer:
• Access to banking and financial services discount including competitive rates and reduced fees on home loans, credit cards and insurances
• Extensive range of benefits and discounted offers on Travel, Fitness, Events and Technology.
• Variety of leave benefits including parental leave, religious leave, special leave, sporting activities leave and volunteer leave
• For more information on NAB Colleague Benefits and Perks visit our website.

A diverse and inclusive workplace works better for everyone

We know that when our colleagues feel valued and celebrated for who they are, our customers experience bankingthat’sfairer, more accessible, anddesigned with who they are in mind.That’swhywe’vebuilt a culture of inclusion and respect, where colleague voices are heard and valued, and everyone is supported to bring their authentic selves to work.

For details on the recruitment process, and accessibility, or alternate methods to apply for this role, please visit https://www.nab.com.au/about-us/careers/apply-for-job . To discuss adjustment requirements, please contact the NAB Careers team [e-mail](please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

At NAB,we’recommitted to supporting our colleagues with a comprehensive range of benefits designed to help you thrive both professionally and personally, including enhanced leave options, wellbeing support, access to NAB Perks, and ongoing career development opportunities.

Please note candidate screening and interviews may be conducted prior to the closing date of the job advert.

Unsolicited CVs from agencies will not be accepted.