Customer Adviser - Alice Springs

NAB; Alice Springs; On-site; AUD 60,000 - 75,000; Full time

Job summary

A leading banking institution is seeking a Branch Customer Advisor located in Alice Springs. This role involves supporting customers as their primary contact, identifying suitable banking products, and demonstrating digital banking options. The ideal candidate will have a passion for providing exceptional customer experiences and a strong attention to detail. Flexible working hours and numerous employee benefits are offered.

Benefits

Discounted banking services

Extensive employee benefits

Career development programs

Qualifications

• A passion for quality, gold-class customer experiences.
• Demonstrated ability to work efficiently and accurately in transactions.

Responsibilities

• Support customers as the first point of contact.
• Identify suitable products and services for customers.
• Demonstrate digital banking options for customers.

Skills

Customer centric thinking

Attention to detail

Team player

Job description

Branch Customer Advisor – Banking – Alice Springs

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

Each day, you’ll go above and beyond to:

• Support NAB’s Alice Springs branch by being the first point of contact for our customers; putting them at the centre of everything you do.
• Identify the most suitable products and services for customers: like account opening, unsecured lending and banking transactions.
• Demonstrate our Smarter Banking options (self-service and digital) for customers; making banking simple, easy and secure.

We’re looking for the brightest minds to deliver the best for our customers. We’d love for you to have:

• A passion for delivering quality, gold-class experiences for NAB’s diverse range of customers.
• A team player with a keen eye for detail ensuring every transaction is efficient and accurate.
• Customer centric thinking and an appreciation for inclusion and the diversity of our customers.

The Hours

Join our team in this 5 day per week role with the choice of doing 9am – 4:30pm, Monday to Thursday and 9am – 5:30pm Friday, or 10am-2pm Monday to Friday.

More focus on you

All new Customer Advisors will benefit from NAB’s tailored career development programs, upskilling and mobility opportunities to ensure they are set-up for success. We also offer:

• Access to banking and financial services discount including competitive rates and reduced fees on home loans, credit cards and insurances.
• Extensive range of benefits and discounted offers on Travel, Fitness, Events and Technology.
• Variety of leave benefits including parental leave, religious leave, special leave, sporting activities leave and volunteer leave.

For more information on NAB Colleague Benefits and Perks visit our website.

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job . To discuss adjustment requirements, please contact the NAB Careers team, via [e-mail] (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you.

Please note candidate screening and interviews may be conducted prior to the closing date of the job advert, we therefore encourage you to apply at your earliest opportunity.

Unsolicited CVs from agencies will not be accepted.