CSR Admin

Virtual Staff 365; Remote; AUD 55,000 - 65,000; Full time

Job summary

A leading air conditioning services company is seeking a CSR Admin for a remote role. The successful candidate will be responsible for client communication via SMS and calls, managing leads and scheduling appointments. Key qualifications include at least 2 years of experience in an administrative role, proficiency in Microsoft Office and CRM software, and great organizational skills. This is a full-time position offering work from home, with benefits including annual leave and a Christmas bonus.

Benefits

Permanent work-from-home set-up

Dayshift (Australian business hours)

HMO

Annual leave

Christmas Bonus equivalent to 1 month’s wage (pro-rata)

Qualifications

• At least 2 years of experience in a similar administrative role.
• Ability to work independently and as part of a team.
• High-speed internet connection and reliable computer equipment.

Responsibilities

• Send confirmation SMS messages to clients.
• Initiate calls to potential leads.
• Manage missed calls during peak periods.
• Provide support in booking real estate requests.
• Conduct proactive 'happy calls' to gauge client satisfaction.

Skills

Excellent communication skills

Proficient in Microsoft Office Suite

Strong administrative skills

Experience with CRM software

Knowledgeable of Sydney Metropolitan area

Tools

Aroflo

Job description

Our client is an air conditioning supply & installation, aircon service, gas central heating, and electrical service company. They offer high-quality installation, repair, and maintenance services across all suburbs in ACT and NSW.

They are now seeking a CSR Admin to join their team.

Job Responsibilities

• Send confirmation SMS messages to ensure seamless communication with clients.
• Initiate calls to potential leads received overnight, coordinating with the office headquarters.
• Proactively manage missed calls, particularly during peak periods, to ensure no client inquiries are overlooked.
• Engage in outbound calls to promptly address and act upon web-generated leads.
• Manage calendar requests efficiently to streamline scheduling processes.
• Follow up on pending web leads to ensure timely resolution and client satisfaction.
• Maintain and update records of confirmation SMS replies for accurate documentation.
• Reach out to clients who have yet to confirm appointments for the following day, ensuring a smooth workflow.
• Contact clients listed in Aroflo for follow‑up, specifically targeting rescheduled appointments to facilitate rebooking efforts.
• Provide support in booking real estate requests, demonstrating a commitment to comprehensive client service.
• Assist in scheduling appointments for MA (Agreement) and Routine Care clients, ensuring their needs are met promptly.
• Support in responding to SMS messages from web leads, fostering efficient communication channels.
• Collaborate in booking jobs on the Aroflo Schedule, ensuring optimal utilisation of resources.
• Conduct proactive "happy calls" to gauge client satisfaction and address any concerns.
• Compile and prepare cancellation letters for printing weekly, emailing them to the Manager for further processing and distribution.

Qualifications

• At least 2 years of experience in a similar administrative role.
• Excellent communication skills.
• Proficiency in Microsoft Office Suite and experience using CRM software.
• Knowledgeable with the Sydney Metropolitan area.
• Familiar with Aroflo.
• Strong administrative and organisational skills.
• Ability to work independently and as part of a team.
• High‑speed internet connection and reliable computer equipment for work‑from‑home set‑up.

Benefits

• Permanent work‑from‑home set‑up
• Dayshift (Australian business hours)
• Full‑time job
• HMO
• Annual leave
• Christmas Bonus equivalent to 1 month’s wage (pro‑rata)