CSM

Ambition Recruitment; Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

Ambition Recruitment is seeking a Client Service Manager to support the Financial Adviser network in Sydney. The role is the operational backbone for adviser-client relations in a high-volume, time-sensitive environment.

You will oversee client onboarding, documentation, and ensure AML/CTF compliance, while collaborating with internal stakeholders to drive efficient processes. Applicants should have a Finance/Business/Economics degree and experience in wealth management or financial planning.

Qualifications

• Finance, Business or Economics degree is required.
• RG146 or Graduate Diploma of Financial Planning is preferred but not essential.
• Previous experience in a similar client service role is desirable.
• Experience within wealth management or financial planning is highly desirable.

Responsibilities

• Onboard clients and prepare/process account documentation.
• Support IPOs, corporate actions, valuations and asset transfers.
• Build relationships with internal stakeholders and teams.
• Adhere to compliance standards and regulatory requirements.

Skills

Attention to detail

Prioritisation under pressure

Collaborative team mindset

Financial markets knowledge

Client onboarding

Education

Finance, Business or Economics degree

RG146 or Graduate Diploma of Financial Planning

Tools

Broking platforms

Job description

This newly created role sits within the firm's fastest-growing business area, supporting the Financial Adviser (FA) network in Sydney.

The Client Service Manager (CSM) is the operational backbone behind the adviser-client relationship - dealing confidently with FAs and their clients in a high-volume, time-critical environment. Success in this role requires solid knowledge of the financial advice process, financial markets, and product/industry trends, paired with high attention to detail, strong prioritisation under pressure, and a collaborative team mindset. CSMs frequently support the broader office and CSM population beyond their own adviser portfolio.

KEY RESPONSIBILITIES

Client Onboarding & Documentation

• Facilitate client onboarding, including preparation and processing of account documentation
• Create and maintain client records within internal systems
• Maintain client records in compliance with AML/CTF and KYC regulations

Corporate Actions & Trading

• Manage IPO and corporate action allocations
• Process and monitor stock settlements and outstanding funds
• Assist with domestic and international asset transfers
• Prepare client valuations, asset allocations and reporting as required
• Proactively notify clients and FAs of any issues, recommending a solution and timeframe
• Prioritise competing adviser requests in a fast-paced environment

Stakeholder & Process Management

• Establish and maintain relationships with internal stakeholders and departments
• Participate in department cross-training as required
• Contribute to process development initiatives to improve efficiency

Compliance & Governance

• Comply with the Code of Conduct and ethical standards
• Adhere to company policies, procedures, and regulatory/legislative requirements
• Working knowledge of US/UK tax forms (W8BEN, CRS) - preferable
• Working knowledge of FOFA-related forms (Opt In, FDS, Client Consent) - preferable

QUALIFICATIONS & EXPERIENCE

• Finance, Business or Economics degree required
• RG146 or Graduate Diploma of Financial Planning - preferred, not essential
• Previous experience in a similar client service role preferred
• Experience within wealth management or financial planning highly desirable

Systems (preferable, not essential):

• Domestic and international broking platforms