CSC Team Leader

235 Hymix Australia Pty Ltd; Gold Coast City; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Salary Sacrifice

Learning and Development

Paid Parental and Grandparent Leave

Discounted Concrete & Quarry Products

Novated Leasing

Health and Well-being

Car Hire Discounts

Electronics

Job summary

Hymix Australia Pty Ltd is seeking an experienced CSC Team Lead to supervise and develop a high-performing Client Support Centre team. You will work with the Client Support Manager to drive operational excellence, customer satisfaction, and strong team performance.

The role emphasizes accurate Pre Planning, proactive communication with customers, and escalation support for complex issues, while building key account relationships and ensuring efficient order management.

Qualifications

• Experience leading and developing teams in customer service, logistics, planning or operations.
• Strong leadership and communication skills with the ability to coach and influence.
• Proven ability to build relationships with customers and internal stakeholders.
• Sound problem-solving and decision-making in fast-paced environments.
• Highly organised with attention to detail and prioritisation skills.

Responsibilities

• Supervise, coach, and develop a high-performing CSC team, ensuring exceptional customer service and operational outcomes.
• Lead day-to-day CSC activities with a strong focus on accurate Pre Planning, in-day decision making, and proactive customer communication.
• Act as the first point of escalation for complex operational and people management matters, providing guidance and resolution where required.
• Build and maintain strong relationships with key account customers and project stakeholders, ensuring a seamless and customer-focused order management experience.
• Drive compliance with CSC processes and procedures while identifying opportunities for continuous improvement.
• Assist the Client Support Manager in implementing initiatives that enhance team performance, service delivery, and customer satisfaction.
• Monitor team performance against operational KPIs and contribute to achieving business goals and objectives.
• Ensure Pre Plans are completed accurately and in a timely manner, enabling effective customer communication and operational planning.

Skills

Leadership

Customer service

Coaching

Operational planning

Stakeholder management

Pre-planning

Tools

Scheduling software

Job description

At Hymix, we are striving to become Australia's most trusted concrete supplier. We're looking for an experienced and motivated leader to join our Client Support Centre (CSC) and play a key role in supporting operational excellence, customer satisfaction, and team performance. As a CSC Team Lead, you will work closely with the Client Support Manager to lead, coach, and develop a high-performing team while ensuring exceptional service delivery to both internal and external customers. You will be instrumental in driving process improvements, maintaining key customer relationships, and ensuring our pre-planning processes are executed accurately and efficiently.

About the role

• Supervise, coach, and develop a high-performing CSC team, ensuring exceptional customer service and operational outcomes.
• Lead day-to-day CSC activities with a strong focus on accurate Pre Planning, in-day decision making, and proactive customer communication.
• Act as the first point of escalation for complex operational and people management matters, providing guidance and resolution where required.
• Build and maintain strong relationships with key account customers and project stakeholders, ensuring a seamless and customer-focused order management experience.
• Drive compliance with CSC processes and procedures while identifying opportunities for continuous improvement.
• Assist the Client Support Manager in implementing initiatives that enhance team performance, service delivery, and customer satisfaction.
• Monitor team performance against operational KPIs and contribute to achieving business goals and objectives.
• Ensure Pre Plans are completed accurately and in a timely manner, enabling effective customer communication and operational planning.

About you

• Demonstrated experience leading and developing teams within a customer service, logistics, planning, or operational environment.
• Strong leadership and communication skills, with the ability to influence, coach, and engage others.
• Proven ability to build effective relationships with customers and internal stakeholders.
• Sound problem-solving and decision-making skills, particularly in fast-paced environments.
• Highly organised with strong attention to detail and the ability to manage competing priorities.
• Experience working with scheduling, allocation, planning, key accounts, or project coordination functions will be highly regarded.
• Experience within the construction materials, transport, logistics, or manufacturing industries is advantageous but not essential.

Our Benefits

• Salary Sacrifice: Take control of your finances by saving on technology and work-related items through our salary sacrifice program.
• Learning and Development: Fuel your career ambitions with our extensive learning and development opportunities, enabling you to unlock your full potential.
• Paid Parental and Grandparent Leave: We support your family life with generous paid leave options, helping you cherish those precious moments with loved ones.
• Discounted Concrete & Quarry Products: Save on your home improvement projects with exclusive discounts on concrete and quarry products.
• Novated Leasing: Drive your dream car for less through our partnership with TFM, offering fantastic discounts on vehicles.
• Health and Well-being: Prioritise your health with discounted health insurance, access to retail outlets, and affordable gym memberships.
• Car Hire Discounts: Enjoy savings on car rentals through our exclusive car hire discounts.
• Electronics: Enjoy a 10% discount on a variety of products from JB HiFi.

Hymix Australia is an equal opportunity employer, and we welcome people from all walks of life.

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