Cover Start Specialist

Bupa; Melbourne; Hybrid; AUD 50,000 - 70,000; Full time

Job summary

Bupa is hiring a Sales Advisor in Australia. This permanent, full-time role starts 12 January 2027 and is based in Brisbane or Melbourne with a hybrid model and at least two days in the office.

You will engage with prospective customers via calls, emails and digital channels, understand needs, and recommend tailored health insurance solutions while hitting sales targets. Comprehensive training, supportive leaders and opportunities for career growth accompany a flexible schedule within 8:00

Qualifications

• Customer-focused and service-oriented background.
• Experience working toward sales targets.
• Strong communication and rapport-building.
• Mandarin or Hindi language skills are highly regarded.
• Willingness to learn and use multiple systems.
• Interest in health insurance is a plus.
• Ability to work with diverse customers.

Responsibilities

• Connect with prospective customers via inbound and outbound calls and digital channels to understand their needs and recommend the right health insurance solutions.
• Build strong customer relationships that support long-term retention and positive customer experiences.
• Achieve individual sales targets while contributing to team performance and business growth.
• Educate customers on Bupa's range of health insurance products, services, and benefits, helping them make informed decisions.
• Maintain accurate customer records and manage interactions in line with Bupa policies and compliance requirements.
• Collaborate with colleagues across the business to deliver a seamless end-to-end customer experience.
• Support team initiatives and contribute to a positive, high-performing team culture.

Skills

Customer focus

Sales targets

Communication skills

Mandarin or Hindi (optional)

Proactive mindset

Digital tools proficiency

Listening & problem solving

Health insurance knowledge (advantage)

Job description

At Bupa, purpose meets possible. Join us and help shape a future where healthcare is more connected, more personal and more human.

We’re a global healthcare leader trusted by millions and committed to helping people to live longer, healthier, happier lives and making a better world. Healthcare is changing, and so are we. We’re investing in more clinics, better systems and smarter, more connected ways to help our customers. As we continue to expand our services and invest in innovation, you’ll help create a healthcare system that meets people where they are, responds to what they need and leaves them better than before.

Here, your work has purpose, your voice matters and your future is full of possibility.

Just imagine the impact you could make.

The purpose of this job is….

As a Sales Advisor, you'll play a vital role in helping people access the health cover that's right for them. Through a mix of inbound and outbound calls, emails, and digital interactions, you'll engage with prospective customers, understand their individual needs, and recommend tailored health insurance solutions. By building trust and delivering outstanding customer experiences, you'll drive new customer growth while making a positive difference to people's health and wellbeing.

This is a permanent, full-time opportunity commencing on 12 January 2027, based in Brisbane or Melbourne, with a hybrid working model that includes a minimum of two days per week in the office. To set you up for success, you'll participate in a comprehensive training program with full support and coaching.

This role operates Monday to Friday, with shifts scheduled within our operating hours of 8:00 AM to 8:00 PM (7:00 AM to 7:00 PM during daylight savings if you are Brisbane-based), so availability to work across these hours is essential.

Key Responsibilities:

• Connect with prospective customers through inbound and outbound calls and digital channels to understand their needs and recommend the right health insurance solutions.
• Build strong customer relationships that support long-term retention and positive customer experiences.
• Achieve individual sales targets while contributing to team performance and business growth.
• Educate customers on Bupa's range of health insurance products, services, and benefits, helping them make informed decisions.
• Maintain accurate customer records and manage interactions in line with Bupa policies and compliance requirements.
• Collaborate with colleagues across the business to deliver a seamless end-to-end customer experience.
• Support team initiatives and contribute to a positive, high-performing team culture.

What you’ll need to make it possible

• Experience in a customer-focused, service, sales, or outcome-driven environment, such as retail, hospitality, contact centres, or similar industries.
• Experience working towards individual or team sales targets.
• Strong communication skills, with the ability to build rapport and connect with customers from all walks of life.
• Language skills in Mandarin or Hindi are highly regarded (but not essential).
• A proactive and results-driven mindset, with a passion for helping customers find the right solution.
• Confidence using multiple systems and navigating digital tools in a fast-paced environment.
• Excellent listening and problem-solving skills, with a focus on delivering outstanding customer experiences.
• Previous experience in health insurance is advantageous but not essential, as comprehensive training will be provided.
• A genuine interest in health, wellbeing, and helping customers make informed decisions about their cover.

Why you’ll love it?

This is more than just a sales role, it's an opportunity to make a real difference by helping people find the right health cover while building a rewarding career with a trusted healthcare partner. With great training, supportive leaders, opportunities for career growth, and the chance to earn through achieving sales goals, you'll be empowered to make a positive impact every day.

At Bupa your wellbeing, identity, and personal story are respected and valued. We are continuing to build teams that reflect the diversity of the communities we serve. Bupa is committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment.

We actively encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants.

We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or if you’d like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis.