Counter Specialist

JB Hi-Fi; Queensland; On-site; AUD 55,000 - 65,000; Full time

Job summary

A leading Australian retailer is seeking a Counter Specialist to drive sales growth through exceptional customer service. You'll ensure compliance with policies, support new team members, and contribute to a positive shopping experience. Ideal candidates are results-driven and have strong multi-tasking abilities. Join a diverse and inclusive work environment that offers competitive remuneration, discounts, and flexible working arrangements.

Benefits

Competitive remuneration

Employee Assistance Program

12 weeks paid parental leave

Fantastic discounts

Hybrid working models

Qualifications

• Experience in customer service and results-driven environment.
• Ability to collaborate as part of a team.
• Experience in cash handling considered ideal.

Responsibilities

• Contribute to sales growth through excellent customer service.
• Ensure compliance with core policies and procedures.
• Train and support new team members.

Skills

Results-driven with a strong focus on customer outcomes

Strong multi-tasking skills

Keen eye for detail

Tools

EFTPOS facilities

Job description

At JB Hi-Fi, we’re more than just one of Australia’s largest and most trusted retailers – our team is passionate, knowledgeable, and down-to-earth; we work hard and love what we do. We help people with better ways to live, learn, work, and play, offering the latest in technology, consumer electronics, home entertainment, and appliances at great prices.

We offer unbeatable value, world-class brands and exceptional customer service across our 300+ store network, online, and in our commercial division, JB Hi-Fi Business.

JB Hi-Fi is the perfect place to power your career, and we’re excited to hear from you.

• Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued.
• Competitive remuneration to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success.
• Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group (which includes JB Hi-Fi Australia, JB Hi-Fi New Zealand, The Good Guys and E&S Trading).
• Fantastic discounts across the JB Hi-Fi Group, including access to VIP supplier pricing and promotions.
• We offer 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and we embrace flexibility and offer hybrid working models for eligible roles.
• Our Employee Assistance Program (EAP) provides counselling and a wide array of other wellbeing resources for our team members and their families.
• Our Helping Hands workplace giving program has raised millions for our charity partners to support positive impact in the community.
• Demonstrating our commitment to sustainability, we are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle.

Job Description

As a Counter Specialist, you will have the opportunity to contribute to the continued sales growth of the store through delivering excellent customer service, while ensuring compliance to core policy and procedures, including:

• Contributing to improving processes at the counter by ensuring systems are implemented and followed
• Working collaboratively as part of a team in delivering a positive experience for both in‑store and online customers and effectively resolving customer complaints and queries as required
• Train and support new counter team members in understanding all systems and processes

Qualifications

• Results‑driven with a strong focus on delivering the best customer outcomes
• Strong multi‑tasking skills, coupled with your keen eye for detail will see your success in this role
• Background in cash handling, including EFTPOS facilities (ideal, but not essential)

Additional Information

If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential.

JB Hi-Fi Limited is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply!

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