Corporate Travel Specialist

Spencer Corporate Travel; Sydney; Hybrid; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Hotel and travel discounts

Employee benefits program

20 vacation days per year

Job summary

Spencer Corporate Travel is seeking a Corporate Travel Specialist in Sydney, Australia, to manage all corporate travel requests with accuracy and a client-first approach. The role involves coordinating air, hotel, and ground travel while adhering to client policies and SLAs in a fast-paced environment.

The ideal candidate will be highly organized, customer-focused, and able to deliver exceptional travel experiences.

Qualifications

• Proven experience in corporate travel consulting.
• Excellent client service and communication skills.
• Strong attention to detail and ability to manage multiple priorities.

Responsibilities

• Manage corporate travel reservations in alignment with client policies and contracts.
• Respond promptly to requests by phone and email within agreed timeframes.
• Offer clients at least two alternative itineraries and fare options for each trip.
• Provide professional advice on passport, visa, and health requirements.
• Deliver accurate confirmations, itineraries and costings to clients.
• Ensure travel documentation is correct, complete and delivered on time.
• Follow up with clients after travel to confirm satisfaction and identify improvements.
• Maintain relationships with airline, hotel and car hire partners to maximise value.
• Keep knowledge current by attending industry events and product updates.
• Process invoicing and refunds accurately and within required timeframes.

Skills

Corporate travel consulting

Client service

Attention to detail

Communication

Team collaboration

Tools

Sabre GDS

Tramada

Job description

About The Role

Reporting to the Head of Corporate, the Corporate Travel Specialist is responsible for managing all corporate travel requests efficiently and professionally. You’ll coordinate air, hotel, and ground travel arrangements while ensuring every booking aligns with client policies, preferences, and service level agreements.

Sydney, Australia (Hybrid)

About The Role

Reporting to the Head of Corporate, the Corporate Travel Specialist is responsible for managing all corporate travel requests efficiently and professionally. You’ll coordinate air, hotel, and ground travel arrangements while ensuring every booking aligns with client policies, preferences, and service level agreements.

The ideal candidate is a highly organised and customer-focused professional with a passion for delivering exceptional travel experiences. You thrive in a fast-paced environment, take pride in accuracy and attention to detail, and approach every client interaction with professionalism and care. You bring a solutions-oriented mindset, strong communication skills, and the ability to anticipate and exceed client expectations.

Key Responsibilities

• Manage all travel reservations in accordance with client travel policies and contracts.
• Respond promptly to requests by phone and email within agreed timeframes.
• Offer clients at least two alternative itineraries and fare options for each trip.
• Provide professional advice on passport, visa, and health requirements.
• Deliver accurate confirmations, itineraries, and costings to clients.
• Ensure travel documentation is correct, complete, and delivered on time.
• Follow up with clients after travel to confirm satisfaction and identify improvements.
• Maintain strong relationships with airline, hotel, and car hire partners to maximise value.
• Keep knowledge current by attending industry events and product updates.
• Process invoicing and refunds accurately and within required timeframes.

What You Bring

• Proven experience in corporate or business travel consulting.
• Proficiency in GDS (Sabre) and Tramada systems.
• Excellent communication and client service skills.
• Strong attention to detail and the ability to manage multiple priorities.
• A collaborative, solutions-focused mindset with a commitment to excellence.

Why Join Spencer Corporate Travel

• Be part of an award-winning corporate travel agency with a long-standing reputation for quality and care.
• Join a supportive Sydney-based team that values professionalism, teamwork, and continuous improvement.
• Enjoy a hybrid work model offering flexibility and work–life balance.
• Access opportunities for growth and professional development in a respected and expanding organisation.

About Spencer Corporate Travel

Spencer Corporate Travel, a LodgeLink company, was founded in 1998 and, in its more than 25 years of experience, has built a strong reputation for delivering exceptional and tailored corporate travel solutions across Australia and internationally.

We pride ourselves on providing high-quality, bespoke travel services backed by a dedicated team of experts who genuinely care about each client’s needs.

At Spencer Corporate Travel, we’re committed to excellence and consistently go above and beyond for our clients. We’re proud to have received numerous industry awards, including being the first corporate agency inducted into the National Travel Industry Awards Hall of Fame for our service to the corporate travel sector.

Transparency and honesty are core to who we are. You can trust that every journey will be handled with care, attention to detail, and a commitment to delivering an outstanding experience, every time.

Total Rewards

At Spencer Corporate Travel, we care about our people. Here’s what we offer:

• Building a diverse and inclusive team, supporting career growth and development.
• Competitive base salaries.
• An employee charitable donation and employee referral program.
• Hotel and travel discounts.
• Regular social events and celebrations.
• 20 vacation days per year, 10 sick/emergency leave days, superannuation (not inclusive of salary), Employee Assistance Program through TELUS Health.

About LodgeLink

Spencer Corporate Travel is LodgeLink Company

LodgeLink, a Black Diamond Group company, is a tech-driven platform transforming workforce travel. We make it easy to find, book, and manage crew accommodations through a streamlined digital solution backed by a growing network of hotel and lodge partners.

We’re on a mission to simplify crew travel while saving time and money for our customers. United by our values—collaboration, agility, dependability, inventiveness, and audacity—we’re building innovative solutions and delivering standout customer experiences.

Learn more: www.lodgelink.com.au

A Black Diamond Group Company

Spencer Corporate Travel & LodgeLink are a part of Black Diamond Group, a publicly traded company with 20 years of experience in modular space and workforce solutions, operating across Canada, the U.S., and Australia.

Learn more: www.blackdiamondgroup.com

We Are an Equal Opportunity Employer

We’re committed to fostering a diverse and inclusive environment. We welcome applications from all qualified individuals, regardless of race, gender, orientation, ability, age, or background. If you need accommodation during the recruitment process, please let us know.

Company: Spencer Corporate Travel