Coordinator - Technical Operations - IT - Fisherman Island - Oceania - APAC

DP World; City of Brisbane; On-site; AUD 60,000 - 80,000; Full time

Job summary

A leading logistics company is seeking a Coordinator for Technical Operations to support and manage end-user technology at Fisherman Island. The role involves troubleshooting, technical support, and adherence to service agreements in a dynamic environment. Candidates should have EUC support experience and be able to work onsite in a rotational capacity. Competitive pay offered.

Qualifications

• Minimum 1 year in an EUC support role.
• Experience in Operations teams providing 24x7 support.
• Exposure to PowerShell and scripting advantageous.

Responsibilities

• Ensure adherence to regional IT team's processes and policies.
• Manage end-user technology for seamless operations.
• Provide support during Terminal incidents on a rotational basis.

Skills

EUC support experience

Logistics/Supply Chain knowledge

Desktop support skills

Interpersonal skills

Microsoft Windows expertise

Active Directory management

Office 365 proficiency

Education

Experience in ITIL aligned environment

Tools

ServiceNow

PowerShell

Job description

Coordinator - Technical Operations - IT - Fisherman Island - Oceania - APAC

Pay Competitive

Employment type Full-Time

Job Description

Req#: 18018

This role will be responsible for supporting, troubleshooting, and managing end-user technology, ensuring seamless day-to-day operations for employees. This includes providing technical support, configuring and maintaining devices, ensuring software compatibility, and troubleshooting hardware and software issues. The EUC specialist will work closely with the IT team to implement and manage end-user systems and solutions.

This position is a 12-month fixed-term contract located onsite at Fisherman Islands Terminal.

Key Responsibilities-

• Ensure strict adherence to the Regional IT team’s processes, Service Level Agreement (SLA), standards and policies.
• Ensure adherence to the company’s global and regional standards and policies.
• Ensure approved system administration methodologies and processes are followed
• Work across all Information Technology Service Management (ITSM) areas to assist with the Change Management process
• Provide High Priority Incident Management during Terminal incidents
• End-to-end incident management of lower priority incidents.
• Investigate escalated and reported incidents, and provide resolutions in line with agreed SLA’s for nominated Business Services
• Provide after-hours response (24x7) to escalated critical incidents for systems at the Terminal on a rotational rostered basis. This may include taking calls or physically attending at the terminal.

Qualifications, Skills and Experience –

• Minimum 1year in an EUC support role
• Exposure to Logistics / Supply Chain environments advantageous
• Desktop and Infrastructure support experience, with active knowledge of relevant troubleshooting skills and tools
• Proactive automation of system administration tasks to provide consistent and proven methodologies to automate common/recurring tasks
• Experience in Operations teams that are required to provide 24x7 support to their Business
• Experience in Business-related IT systems from an Engineering perspective, instead of traditional IT
• Worked in an Information Technology Information Library (ITIL) aligned environment and familiar with Incident, Change, Problem and continuous improvement.
• Able to occasionally work at heights to provide support on Mobile Computer Terminals (vehicle-mount and handheld)
• Good interpersonal skills – ability to build relationships across all levels of the business
• End user computing and administration including
• Microsoft Windows
• Active Directory (user and security permissions, group policy)
• Office 365
• Standard Operating Environment (SOE) / Managed Operating Environment (MOE) and Application deployment
• Desktop applications, Smartphones and iPads
• Remote access (Manage Engine)
• Confident with the use of ITSM Toolsets (ServiceNow)
• Understanding of orchestration and automation tasks within an IT environment. Exposure to PowerShell and scripting advantageous
• Building of knowledge and creating a "Shift Left" mindset with Business As Usual (BAU) support.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 106,500 employees from 158 nationalities, spanning 73 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. In Asia Pacific, DP World employs more than 7,000 people, and has ports and terminals in 18 locations.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

Supporting equality

We are an equal opportunity employer. We employ and promote based on role requirements, and we select people to roles based on their qualifications, skills, experience and fit with DP World Australia’s culture and values. We strongly encourage persons from non-traditional backgrounds to apply.

#LI-SK3

About the company

083 DP World is an Emirati multinational logistics company based in Dubai, United Arab Emirates.

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