Coordinator - Patient Travel Assistance Scheme (Ptas) (526120L2)

Department of Health, Tasmania; Launceston; On-site; AUD 85,000 - 98,000; Full time

Benefits offered by this job

Salary packaging

Professional development

Leave entitlements

Job summary

Department of Health in Tasmania seeks a PTAS Coordinator to lead the regional PTAS services, coordinate travel and accommodation for patients, and guide staff in eligibility and processing. The role focuses on delivering high-quality PTAS services across the North West region and supporting patients and providers with clear guidance and efficient service delivery.

The successful candidate will oversee day-to-day operations, manage complex enquiries, and ensure alignment with operational

Qualifications

• Knowledge of PTAS policies and procedures relating to patient travel and accommodation.
• Demonstrated ability to lead and support staff while monitoring service delivery quality.

Responsibilities

• Oversee day-to-day delivery of regional PTAS services and provide leadership to staff.
• Manage complex enquiries, complaints and eligibility matters and advise PTAS staff on protocols.

Skills

PTAS knowledge

Leadership

Communication

Problem solving

Job description

Coordinator - Patient Travel Assistance Scheme (PTAS) (526120L2)

Department of Health
Community, Mental Health & Wellbeing
CMHW - Tasmanian Health Services

Applications must be submitted by Sunday 15 November, 2026 11:55 PM

Sunday 15 November, 2026 11:55 PM AEST

Award/Classification:

Health and Human Services (Tasmanian State Service) Award, General Stream, Band 4

$85,196 to $97,915 per annum

Employment type:

Fixed-term, full-time

Region:

North West

Location:

LGH Charles Street, Launceston

Coordinate the delivery of Patient Travel Assistance Scheme services, providing leadership to staff and support to patients, health service providers and stakeholders across a diverse range of enquiries and situations.

The Team

Join the Patient Travel Assistance Scheme (PTAS) team in Burnie, Tasmania, and play a key role in supporting patients to access travel assistance for healthcare services. As a PTAS Coordinator, you will work closely with patients, health service providers and stakeholders, coordinating travel and accommodation arrangements, assessing applications, and providing advice and support on PTAS eligibility and requirements.

Working in a dynamic healthcare environment, you will contribute to the delivery of high-quality PTAS services while supporting patients to navigate the travel assistance process. Success in this role is supported by strong communication, organisational and problem-solving skills across a diverse range of enquiries and situations.

The Role

As the PTAS Coordinator, you will oversee the day-to-day delivery of regional PTAS services, providing leadership and support to staff while ensuring service provision is maintained to a high standard. You will manage complex enquiries, complaints and eligibility matters, applying sound judgement, initiative and strong communication skills to support patients, service providers and stakeholders. You will also provide advice and guidance to PTAS staff, supporting the interpretation and application of operational protocols and eligibility requirements to ensure consistent service delivery.

You will need

• Knowledge of, or the ability to quickly acquire, PTAS and hospital policies and procedures relating to patient travel and accommodation
• Demonstrated ability to lead and support staff while monitoring the quality, effectiveness and efficiency of service delivery.
• Well‑developed communication, consultation, negotiation and conflict resolution skills, with the ability to explain complex matters to patients, staff and service providers.

Note: - Please refer to the Statement of Duties for all the selection criteria of this position to address in your application.

Details of appointment

Fixed term, full time, day worker position, working 76 hours per fortnight, commencing from a mutually agreed upon dateuntil 24 December 2027.

*Notwithstanding hours to be negotiated with the successful applicant.

Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time, part time, and casual vacancies.

$85,196 to $97,915 per annum. Our Employer 12% superannuation contribution is on top of this amount.

• Salary range is in accordance with Public Sector Unions Wages Agreement 2025.

Salary Packaging

You’ll have access to salary package a range of benefits including living expenses up to $9,010 + $2,650 in meal entertainment each FBT year + other benefits if eligible.

Benefits available to eligible candidates

• Professional development and accelerated pathways.
• A range of leave entitlements, including study leave and Professional Development Support.
• Fitness Passport – You, and your family can access 40+ fitness facilities across Tasmania for just $14.50 per week per person, or $28.05 for a family.

More information about our Employee Benefits can be found here

Note: - Please refer to the Application Guide for more information of pre-employment check.

Download the Statement of Duties and any Associated Documents

We encourage you to review the Statement of Duties, Applicant Guide, prior to applying for an overview of the duties, program, selection process and application guidance.

For more information

Applicants who require further information are encouraged to contact the Contact person for detailed information about the vacancy.

What it is like working at the Department of Health?

Compassion, Accountability, Respect, Excellence are the key values to work in Department of Health. Listen to some of the lived experiences from within the department through some of our wonderful staff and hear about their journey in relocating to Tasmania!

Department of Health has achieved the “Carer Accredited Employer Status” providing support to employees with caring responsibilities. (Find out more under the Carer Recognition Act 2023).

Respecting diversity is the foundation of everything that Department of Health do. This allows us to instil trust and collaborate through honest and fair communication and helps cultivate an environment of growth and innovation. We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQA+ people, and people living with disabilities.

Health and Human Services (Tasmanian State Service) Award, General Stream, Band 4

$85,196 to $97,915 per annum

Employment type:

Fixed-term, full-time

Region:

North West

Location:

LGH Charles Street, Launceston

Coordinate the delivery of Patient Travel Assistance Scheme services, providing leadership to staff and support to patients, health service providers and stakeholders across a diverse range of enquiries and situations.

Health and Human Services (Tasmanian State Service) Award, General Stream, Band 4

$85,196 to $97,915 per annum

Employment type:

Fixed-term, full-time

Region:

North West

Location:

LGH Charles Street, Launceston

Coordinate the delivery of Patient Travel Assistance Scheme services, providing leadership to staff and support to patients, health service providers and stakeholders across a diverse range of enquiries and situations.

• Review the Statement of Duties and consider if you meet the requirements.
• Speak to the Contact Officer if you have any questions.
• Submit your application including any additional documents as specified in each individual job vacancy notice.