Coordinator of Clinical Communications

Ramsay Careers Details; Perth; On-site; AUD 60,000 - 80,000; Full time

Job summary

A leading healthcare organization is seeking a full-time Coordinator of Clinical Communications in Perth. The role requires strong interpersonal skills to manage complex professional relationships and support the Consumer Liaison Team in high-level complaints. The successful candidate must demonstrate proficiency in Microsoft Office and have the ability to prioritize and manage sensitive information effectively. This position offers professional development opportunities and access to substantial discounts and benefits.

Benefits

Professional Development

Employee referral programs

Discounts for hospital cover

Flexible Leave Program

Employee Assistance Program

Qualifications

• Strong communication skills for professional interactions.
• Ability to manage sensitive information with integrity.
• Proficiency in documentation and letter writing is essential.

Responsibilities

• Support the Consumer Liaison Team with high-level complaints.
• Liaise with external complaints agencies as needed.
• Collaborate with teams to formulate Ministerial response letters.
• Draft clinical Briefing Notes for the Senior Leadership Team.
• Ensure compliance with relevant policies and legislation.
• Coordinate escalation of high-level complaints.
• Assist in driving service improvement based on complaint trends.

Skills

Crisis Management

Marketing

Public Relations

Media Relations

Writing Skills

Tools

Microsoft Office

Job description

Coordinator of Clinical Communications

Maximum Term Full time

The successful candidate will possess strong communication skills leading professional interactions and developing relationships with both internal and external stakeholders including; JHC Clinical Heads of Department and Nursing Managers JHC Senior Leadership Team JHC Media / Communications JHC Public Contract Team and the North Metropolitan Health Service.

• The role requires a high level of professional integrity managing sensitive information and reputational risk whilst remaining patient-centred and solution-oriented.
• This person will demonstrate a measured pragmatic and process driven approach to their work with the ability to prioritise demands and meet deadlines.
• Proficiency in Microsoft Office and excellent documentation / letter writing skills is essential to this position.

Responsibilities

• Supporting the Consumer Liaison Team in managing high level complaints.
• Liaising with external complaints agencies as required.
• Collaborating with clinical and non-clinical teams gathering information to formulate Ministerial response letters / advice.
• Liaising with the Senior Leadership Team to draft clinical Contentious Issue Briefing Notes requested by North Metropolitan Health Service.
• Ensuring compliance with Ramsay Health Care and Western Australia Department of Health policy and legislation.
• Coordination of escalation of high-level complaints to the Serious Incident Management Team.
• Highlighting and escalating complaint trends to assist in driving service improvement and enhancing patient experience.

Whats in it for you

Professional Advancement : Recognition Rewards Professional Development and Employee referral programs. Free access to LinkedIn Learning education scholarships and the Ramsay Leadership Academy to support career progression.

Discounts : Ramsay Rewards - Access great deals at major retailers. Hospital Allied Health & Pharmacy discounts -youll pay less for hospital cover and receive higher extras limits for things like General and Major Dental.

Health and Wellbeing : Flexible work opportunities with the ability to have a say in your roster Flexible Leave Program and a free Employee Assistance Program offering access to confidential counselling coaching and support 24 / 7.

Leisure / Social / Financial : Discounts for leisure travel with selected Hotels salary sacrifice opportunitiese.g. airport lounge membership self-education expenses novated leasing and more.

Please note casual employees may not be eligible for all benefits.

About the Organisation

Joondalup Health Campus is the largest health care facility in Perths northern suburbs providing 24-hour acute care from an integrated public and private campus.

Ramsay Health Care is committed to Child Safety. Details of our commitment are set out in our Code of Conduct available at

Requirements

• Must provide a National Police check conducted within the previous 12 months
• Depending on the role Ramsay may require a Working-With-Children check and proof of immunisation against infectious diseases.

To Apply

All applications must be lodged online. Applications made by recruitment agencies will not be considered.

If you have any questions regarding this opportunity please do not hesitate to contact Rebecca Kitching via email :

Closing date : 23 November 2025

Required Experience : IC

Key Skills

Crisis Management,Marketing,Public Relations,Fundraising,Media Relations,Constant Contact,Strategic Planning,Social Media Management,Team Management,Public Speaking,Wordpress,Writing Skills

Employment Type : Temp

Experience : years

Vacancy : 1