Control Room Operator

Armaguard Careers; Melbourne; On-site; AUD 44,000 - 58,000; Full time

Benefits offered by this job

Paid parental leave

Career development

Mentoring programs

Dining, travel and health & wellbeing

Job summary

Linfox Armaguard Group in Melbourne is seeking a Monitoring Centre Operator to join our secure logistics team. Based at Essendon Fields, you will monitor GPS, CCTV and alarm systems, respond to emergencies nationwide, and handle inbound/outbound calls and emails professionally.

The role requires a current Security Licence with Monitoring Centre Operator endorsement and a Certificate III in Security Operations, along with the ability to work a 24/7 rotating roster, and strong communication and

Qualifications

• Current Security Licence with Monitoring Centre Operator endorsement.
• Certificate III in Security Operations.
• Ability to work 24/7 rotating roster.
• Excellent interpersonal and customer service skills.

Responsibilities

• Respond to emergency situations nationally.
• Operate GPS, CCTV and alarm monitoring systems.
• Attend to inbound/outbound calls and emails promptly and professionally.

Skills

Communication skills

Interpersonal skills

Customer service

Analytical skills

Conflict resolution

Education

Certificate III in Security Operations

Tools

GPS monitoring systems

CCTV systems

Alarm monitoring systems

Job description

Since 1938, Linfox Armaguard Group has built a trusted legacy in secure logistics and technology solutions. Following our merger with Prosegur, two trusted Australian security leaders have joined forces to create the nation's most comprehensive cash and valuables network. Trusted by leading names in banking, retail, hospitality, medical and government sectors, we're known for our culture of safety, innovation, and integrity. Join us and be part of a stronger, smarter, and more connected future.

About the Team

You'll be joining a dedicated and collaborative team that takes pride in delivering secure, reliable, and customer-focused outcomes. We work hard to support one another, share knowledge, and celebrate success. At Armaguard, we value integrity, teamwork, and a commitment to doing things the right way - every time.

What does the job look like?

Working from our offices in Essendon Fields, this role reports to the Armaguard Monitoring Centre Manager and will be required to work shifts on 24/7 rotating roster. Key areas include but are not limited to:

• Responding to emergency situations nationally
• Operate GPS, CCTV and alarm monitoring systems
• Attending to inbound/outbound calls and emails promptly and in a professional manner

Are you the one?

You are suitably experienced with excellent communication skills and can demonstrate:

• Current Security Licence (with Monitoring Centre Operator endorsement)
• Certificate III in Security Operations
• Ability to work 24/7 rotating roster
• Excellent interpersonal and customer service skills
• Computer and technical proficiency
• Strong analytical and conflict resolution skills

What's in it for me?

Join a respected Australian organisation where leadership, innovation, and integrity are valued. You'll have access to:

• A collaborative environment that supports professional growth
• Paid parental leave
• Career development opportunities and mentoring programs
• Access to a range of benefits across dining and adventure, travel and health and well-being
• The backing of two trusted Australian security leaders - Armaguard and Prosegur
• A culture built on safety, accountability, and excellence

At the Linfox Armaguard Group, we focus on providing an inclusive and diverse workplace where our people can perform at their best. We welcome and encourage applications from people of all backgrounds, identities and perspectives; with people of diverse genders, ages, religions, abilities, sexual orientations and cultures (including Aboriginal and Torres Strait Islander peoples) encouraged to apply.

We kindly request no unsolicited resumes or approaches from Recruitment Agencies. The Linfox Armaguard Group is not responsible for any fees related to unsolicited resumes.

Further information

You will be required to meet Linfox Armaguard Groups employment criteria which will include but not be limited to a criminal history check and full medical with a drug and alcohol test.

Don't have the required licences but want to know more about opportunities at Linfox Armaguard Group, visit www.armaguard.com.au