Contracts Superintendent/Specialist

Anglo American Plc; Wagga Wagga; Remote; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Fully remote flexibility

Industry travel discounts

Mentorship and training

Team support and culture

Job summary

Alma Aventurera is seeking a Remote Travel Consultant to support clients from concept to return. You will guide travelers with bookings, updates, and expert destination insights, delivering seamless, stress-free experiences.

We value strong written and verbal communication, detail-orientation, and a passion for travel. This remote role offers flexible scheduling, access to industry discounts, and ongoing mentorship and team support.

Qualifications

• Experience in customer service, preferably travel, tourism or hospitality.
• Excellent written and verbal communication skills.
• Strong attention to detail and organizational habits.
• Comfortable using booking tools and new software systems.

Responsibilities

• Engage with clients via email, phone, and messaging with clear, timely communication.
• Support travelers with bookings, updates, cancellations, and special requests.
• Provide up-to-date insights on destinations, documents, and procedures.
• Confirm trip details and collect post-travel feedback.
• Address issues with empathy and strive for high client satisfaction.

Skills

Customer service

Written communication

Verbal communication

Attention to detail

Tech-savvy

Job description

Remote Travel Consultant

As a Remote Travel Consultant, you’ll play a mission‑critical role in supporting our clients from their very first trip idea all the way to their safe return home. You’ll be the steady, knowledgeable guide who keeps their travel experience seamless, stress‑free, and genuinely memorable. From handling bookings to troubleshooting challenges, you’ll bring professionalism, care, and that classic service mindset that never goes out of style.

Alma Aventurera prides itself on delivering personalized, high‑quality support to travelers nationwide. We’ve built our reputation on trust, consistency, and heart—and we’re excited to welcome someone who shares those values.

Key Responsibilities

• Engage with client inquiries across email, phone, and messaging channels with timely, polished communication.


• Support travelers with booking updates, modifications, cancellations, and special requests.


• Provide accurate, up‑to‑date insights on destinations, travel documents, and agency procedures.


• Follow up to confirm trip details and gather feedback post‑travel.


• Resolve concerns with empathy, efficiency, and a commitment to client satisfaction.

Benefits

• Fully remote flexibility — work from anywhere and design a schedule that aligns with your lifestyle.


• Exclusive travel perks and access to industry‑only discounts.


• Professional development through ongoing training, mentorship, and team support.


• Community culture where passion for travel, connection, and meaningful memories drives everything we do.

What We’re Looking For

• Strong written and verbal communication skills.


• Experience in customer service—ideally in travel, tourism, or hospitality.


• High attention to detail with strong organizational and follow‑through habits.


• Tech‑savvy and quick to adapt to new systems and booking tools.


• A genuine love for travel and helping others design unforgettable journeys.