Continuous Improvement Manager

HCA – Primary Health Services; Melbourne; Hybrid; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Birthday Leave

Work from home up to 2 days/week

Recharge Time

24/7 Support – mental health & EAP

Gifting Hub discounts

Large, respected organisation with 100

Job summary

Healthcare Australia (HCA) is seeking a Continuous Improvement Manager to lead the design and delivery of improvement initiatives across clinical, operational and corporate functions. You will identify opportunities, analyse data, optimise processes and drive outcomes that meet regulatory standards and contractual requirements.

You will collaborate with clinicians, leaders and stakeholders to foster a culture of continuous improvement, manage governance for improvement projects, and deliver

Qualifications

• Extensive experience in designing and delivering improvement programs in complex environments.
• Proven ability to analyse performance data and drive evidence-based change.
• Strong collaboration with clinical, operational and corporate stakeholders.

Responsibilities

• Lead development and delivery of improvement initiatives to enhance quality and performance.
• Analyse performance and quality data to identify opportunities for improvement.
• Drive sustainable, evidence-based change aligning with regulatory and contractual requirements.

Skills

Continuous improvement

Change management

Data analysis

Healthcare domain

Job description

Healthcare Australia (HCA) is a major provider of healthcare services across Australia, including allied health, primary care, recruitment, NDIS, care services, and training.

In December 2024, we began providing health, mental health, and wellbeing services across the onshore Immigration Detention network. Our team of nurses, general practitioners, and allied health professionals offer a range of healthcare services, including health assessments, chronic disease management, health promotion, wound management, immunizations, and other primary health interventions. HCA also launched a 24/7 Virtual Care Centre (VCC), offering remote healthcare through telehealth and video consultations to enhance onsite care for detainees.

Company Description

Healthcare Australia (HCA) is a major provider of healthcare services across Australia, including allied health, primary care, recruitment, NDIS, care services, and training.

In December 2024, we began providing health, mental health, and wellbeing services across the onshore Immigration Detention network. Our team of nurses, general practitioners, and allied health professionals offer a range of healthcare services, including health assessments, chronic disease management, health promotion, wound management, immunizations, and other primary health interventions. HCA also launched a 24/7 Virtual Care Centre (VCC), offering remote healthcare through telehealth and video consultations to enhance onsite care for detainees.

Job Description

As the Continuous Improvement Manager, you will lead the development and delivery of improvement initiatives that enhance quality, performance, efficiency, and service outcomes. Working closely with operational, clinical, and corporate stakeholders, you will identify opportunities for improvement, analyse performance and quality data, optimise systems and processes, and drive sustainable, evidence-based change. This role plays a critical part in ensuring services continuously evolve to meet organisational objectives, regulatory standards, and contractual requirements.

Let’s talk about you:

You are an experienced improvement professional with a strong background in continuous improvement, service redesign, project governance, and change management within healthcare, human services, or other complex environments. You have a proven ability to lead improvement initiatives, analyse data to identify opportunities, and deliver sustainable, measurable outcomes.

A collaborative and influential communicator, you build strong relationships with clinicians, leaders, consumers, and stakeholders to drive positive change and foster a culture of continuous improvement. Formal qualifications or training in continuous improvement, project management, or change management will be highly regarded.

You’ll bring your passion for Primary Health care and be rewarded with:

• Birthday Leave – because you deserve a paid day off to celebrate you
• Flexibility - HCA provides all eligible office-based roles the opportunity to work from home up to 2 days per week on an informal basis.
• Recharge Time – access to extra leave
• 24/7 Support – free mental health & counselling via our EAP
• The Gifting Hub – save on brands like Good Guys, Rebel, Amazon & more
• A chance to work within a well-respected Australian organisation with over 1000 employees, including doctors, nurses, and allied health professionals.

If you have any queries, please contact Ana Colina on @primaryhsa.com.au

Veterans are encouraged to apply. At HCA we are committed to embracing diversity and committed to providing a safe working environment.

Additional Information

All your information will be kept confidential according to EEO guidelines.