Consumer Data & Insights Analyst

SEC Recruitment; Melbourne; Híbrido; AUD 90.000 - 120.000; Jornada completa

Descripción de la vacante

SEC Victoria is seeking a Consumer Analytics & Insight generation professional to explore data across the customer lifecycle and generate practical recommendations. You will work with marketing, customer experience, digital and operations teams to improve customer outcomes and commercial performance.

You will maintain dashboards, monitor metrics, and support data quality and workflow automations while partnering with stakeholders to solve business problems.

Formación

• Experience in data, analytics or related discipline with ability to translate data into business recommendations.
• Strong reporting capability with dashboards and data visuals (Power BI/Looker Studio).
• Exposure to workflow automation tools and analysing customer journeys to improve outcomes.

Responsabilidades

• Explore data from the customer lifecycle to uncover insights for decision-making.
• Maintain dashboards and monitor key metrics to improve reporting and performance.
• Support data quality, automate reporting processes, and partner with stakeholders to drive insights.

Conocimientos

Advanced Excel

Power Query

Power BI

Looker Studio

Data analysis

Herramientas

Power Automate

Zoho Flow

GA4

Google Tag Manager

Descripción del empleo

Do work that makes a difference

Join an organisation who’s making a real difference to Victoria's energy future. SEC’s passionate people are working to support the transition to renewable energy and delivering affordable, reliable, renewable energy for all Victorians.

We offer hybrid working with offices in Melbourne’s CBD and Morwell.

This role is a 24 month fixed term contract.

What your day could look like

Each day, you’ll use a curious mindset to explore data from across the customer lifecycle, working closely with teams in marketing, customer experience, digital and operations to uncover insights that support better decision‑making. Through Consumer Analytics & Insight Generation, you’ll analyse customer, campaign and operational performance, investigate trends and issues, and translate complex data into practical recommendations that improve customer outcomes and commercial performance.

You’ll contribute to Performance Reporting & Business Optimisation by maintaining dashboards, monitoring key metrics and identifying opportunities to improve reporting and business performance. Through Data Management, Automation & Stakeholder Support, you’ll help maintain data quality, support reporting processes and workflow automations, and partner with stakeholders to solve business problems, deliver trusted insights and continuously improve how data is used across the organisation.

What you need to be successful

To thrive in this role, you'll combine strong analytical capability with a curious, consumer‑centric mindset, using data to uncover opportunities, solve problems and support evidence‑based decision‑making. You'll be comfortable working with complex datasets, translating insights into practical recommendations, and collaborating with stakeholders across the business to improve performance and customer outcomes.

• Experience in data, analytics, marketing analytics, business analytics or a related discipline, with demonstrated ability to analyse customer, marketing, digital or operational performance data and translate findings into actionable business recommendations.
• Strong technical and reporting capability, including advanced Excel skills, experience using Power Query for data transformation, and developing and maintaining dashboards and reporting solutions using tools such as Power BI or Looker Studio.
• Proven experience improving data quality, reporting and business performance, with exposure to workflow automation tools such as Power Automate or Zoho Flow, and the ability to analyse customer journeys and conversion funnels to identify optimisation opportunities that enhance customer and commercial outcomes.

Highly desirable

• Experience using digital analytics and reporting tools such as Google Analytics 4 (GA4) and Google Tag Manager (GTM) to measure performance and identify optimisation opportunities.
• Exposure to SQL, CRM and marketing automation platforms, with the ability to extract insights, support campaign effectiveness and contribute to data‑driven decision‑making.

What is it like to work at SEC?

Join a team of passionate, purpose‑driven people who care about the work they do and the people they work with. At SEC, our collaborative and inclusive culture means you’ll enjoy working beside people who celebrate each other's achievements. You’ll also do meaningful work, build great relationships, and help shape Victoria's energy future.

We offer flexible working options designed to support individual circumstances. To find more about our purpose and what it’s like to work at SEC, visit us on LinkedIn or our website(secvictoria.com.au).

We encourage applications from diverse communities

We strongly encourage applications from Aboriginal and Torres Strait Islander people. We are also deeply committed to building an inclusive workplace that embraces diversity and people with disability, people from the LGBTIQ community, and people from culturally diverse backgrounds. We strive to create a respectful and collaborative workplace culture that allows all employees to thrive.

Other important information

• You must be an Australian citizen, permanent resident or hold a valid work permit to be eligible to apply.
• To receive this information in an accessible format (such as large print or audio) or if you require any reasonable adjustments during the recruitment process, please reach out to ***********@secvictoria.com.au.