Consultant (HELF Specialist)

Helping Hand Aged Care; Adelaide; On-site; AUD 90,000 - 115,000; Full time

Benefits offered by this job

Salary packaging

Meal & Entertainment Card

Private health insurance

Employee Assistance Program

Job summary

Helping Hand is seeking a Consultant (HELF Specialist) to support the implementation of HELF services across residential aged care homes. You will connect with residents and families to understand preferences and clearly explain service options, guiding the HELF journey from consultation to agreement.

Reporting to the Project & Service Development Manager, you’ll work with residential, corporate and care teams to deliver a consistent HELF experience that centres residents’ choices and wellbeing.

Qualifications

• Experience in client engagement, business development or a similar relationship-focused role in health or aged care.
• Commitment to person-centred care and resident choice.
• Excellent attention to detail, problem-solving and time management.
• Strong interpersonal and negotiation skills to explain services and options.
• Current valid NDIS check or willingness to obtain one.

Responsibilities

• Build trusted relationships with residents and families to guide them through HELF.
• Support HELF onboarding and ensure a seamless resident experience from consultation to agreement.
• Collaborate with residential and corporate teams to deliver HELF services.
• Utilize feedback and data to identify improvements in offerings and processes.

Skills

Client engagement

Relationship building

Aged care knowledge

Job description

Job Description

Employment Type: Max-Term (12 Months), Full-Time

Location: Hindmarsh

There to care. Here for good.

An exciting opportunity exists to join our Strategy & Engagement team as a Consultant (HELF Specialist), supporting the implementation of Helping Hand's Higher Everyday Living Fee (HELF) services and helping residents make informed choices about the lifestyle, hospitality and wellbeing services that matter most to them.

Here at Helping Hand we've been a leading provider of aged care in communities across South Australia since 1953. That's a long journey, and we're proud of our stability and strength.

Now, we're on a mission to continue to grow and improve our services and impact, hand in hand with our fantastic team.

A brighter future with Helping Hand, for older people and for you.

Reporting to the Project & Service Development Manager, the Consultant (HELF Specialist) will play a key role in supporting the successful implementation and uptake of Higher Everyday Living Fee (HELF) services across Helping Hand's residential aged care homes.

This is a highly engaging, relationship-focused role where your ability to connect with residents and families, understand their preferences and confidently explain service options will make a real difference. You'll work closely with residential, corporate and care teams to deliver a consistent, transparent and resident-centred HELF experience.

You’ll Also Make An Impact By

• Building trusted relationships with residents, families and representatives to understand their preferences and guide them through their HELF journey
• Together with residential operations support the HELF onboarding journey, ensuring residents receive clear, transparent information and a seamless experience from consultation through to agreement
• Working collaboratively with residential and corporate teams to support the successful implementation and ongoing delivery of HELF services across Helping Hand
• Using resident feedback, service insights and digital systems to identify opportunities to improve our offerings, processes and overall resident experience

What You'll Bring

• Experience in client engagement, business development or a similar relationship-focused role, ideally within health, aged care or a customer-focused environment
• A genuine commitment to person-centred care, resident choice and enhancing the quality of life for older people
• Excellent attention to detail, problem-solving and time management skills, with the ability to manage competing priorities
• Strong interpersonal, communication and negotiation skills, with the ability to build trust and confidently explain services, fees and options
• A current valid NDIS check, or willingness to obtain one

You’ll stand out from the crowd if you have some of the following

• Knowledge of My Aged Care processes, residential aged care admissions and aged care fee structures
• Experience working with digital systems including customer or resident management platforms
• Experience supporting the implementation of new services, projects or organisational change

Why Helping Hand?

We get it - a role in aged care is more than just money. You don't do it for the pat on the back. You do it because you know it matters - and at Helping Hand, you matter, too

We Are Who You Are

We truly care about how you are. Here are some of the things we hope you'll love about working with us:

Here's the thing. When good people come together, amazing things happen. At Helping Hand, you'll find real support from teammates and managers who share your values and strength. They've been in your shoes - and they'll always be just a phone call away to lend a helping hand.

We are where you are

As our Consultant (HELF Specialist) you'll know you're contributing directly to a community you care about. And you'll see your impact on the faces of the people you're supporting.

We Care How You Are

In any job, how well you feel affects how well you work. And we take that very seriously. We want you to feel as secure as you can. So, we're proud that our people say they value the stability that comes with working for a well-established, growing organisation like us.

You’ll Also Enjoy a Range Of Other Benefits

• Be part of a warm, friendly team that genuinely cares about you and your wellbeing
• Maximise your take-home pay by salary packaging up to $15,899 each year
• Enjoy an additional $2,650 tax free per year with our Meal and Entertainment Card
• Prioritise your health and wellbeing with discounted private health insurance, plus our Employee Assistance Program

Are you ready to lend a Helping Hand?

Join us at Helping Hand and help shape your future and ours.

We will be reviewing applications as they are submitted and conducting interviews accordingly.

All applicants must have the right to work in Australia and hold relevant checks or be willing to obtain them. Successful candidates will be required to attend an induction session before commencing work.

Helping Hand welcomes and respects the diversity our clients, staff and volunteers bring. Regardless of their culture, religion, spirituality, age, gender, sexuality, disability, socio-economic background or personal experiences, our people are included and respected.

Helping Hand strongly recommends that all employees receive COVID-19 and flu vaccinations, as we work in a high-risk setting and are in contact with vulnerable people.