Constituent Services & Office Coordinator

Queensland Government; Mackay Regional; On-site; AUD 55,000 - 75,000; Full time

Job summary

Parliamentary Services in Mackay is seeking an Assistant Electorate Officer to support the MP with administration, constituent enquiries, and community engagement. You will help deliver high-quality services to constituents and assist with daily operations of the electorate office.

You will manage diaries, coordinate appointments and events, handle correspondence and data entry, and build strong relationships with local organisations and stakeholders to support the Member for Mackay.

Qualifications

• Excellent communication and interpersonal skills to engage with diverse stakeholders.
• High levels of professionalism, discretion, and sound judgement.
• Strong organisational skills and ability to manage competing priorities.
• Ability to work independently and show initiative.
• Strong literacy and computer skills, with the ability to learn new systems quickly.
• Commitment to Parliamentary Service values of Innovation, Learning, Integrity, Clients, and People.

Responsibilities

• Assist with diary management, coordinating appointments, meetings, and community events.
• Provide administrative support including correspondence, research, data entry, and record keeping.
• Respond to enquiries via phone, email, and in person, providing information and support.
• Maintain strong relationships with community organisations, agencies, and stakeholders.
• Support community engagement activities such as events, newsletters, and correspondence.
• Provide general office support including filing, supplies management, and documentation.
• Support the Electorate Officer where required.

Skills

Communication skills

Interpersonal skills

Organisational skills

Initiative

Diary management

Job description

Parliamentary Services in Mackay is seeking an Assistant Electorate Officer to support the MP with administration, constituent enquiries, and community engagement. You will help deliver high-quality services to constituents and assist with daily operations of the electorate office.

You will manage diaries, coordinate appointments and events, handle correspondence and data entry, and build strong relationships with local organisations and stakeholders to support the Member for Mackay.