Connection Services Coordinator

TasNetworks; Hobart; On-site; AUD 78,000 - 95,000; Full time

Benefits offered by this job

Flexible work arrangements

20 days annual leave + 3 days between/

Electricity discount 16.66%

Volunteer days

Onsite parking

Gym access & health rebate

Career development programs

Job summary

TasNetworks is seeking a Connections Services Coordinator for a permanent full-time position based in Hobart. The role focuses on delivering market services and connections while adhering to national rules and regulations, with a strong emphasis on customer service and stakeholder management.

You will manage escalated connections, ensure regulatory compliance, and work in a safety-first environment. A Certificate III in Business Administration or equivalent is required to join a dedicated team

Qualifications

• Experience in customer service and escalation handling.
• Knowledge of NEM processes or willingness to learn.
• Certificate III in Business Administration or equivalent experience.

Responsibilities

• Manage escalated basic connections and alterations.
• Ensure regulatory compliance and safety standards.
• Deliver market services and connections to TasNetworks customers.
• Coordinate with internal and external stakeholders to resolve customer issues.

Skills

Customer service

Stakeholder management

NEM knowledge

Regulatory compliance

Communication

Education

Certificate III in Business Administration

Job description

About the role

Base salary from $86,266 per annum (plus super) - total package to be negotiated with preferred candidate based on skills and experience

The Connections Services Coordinator at TasNetworks is responsible for delivering market services and connections to customers while adhering to national rules and regulations.

Key responsibilities include managing escalated basic connections and alterations, ensuring compliance with regulatory requirements, and providing exceptional customer service.

The role requires a strong understanding of the National Electricity Market (NEM) processes and excellent communication skills. This position is a permanent position in a supportive work environment focused on safety and customer satisfaction.

In this role you will deliver market services and connections to TasNetworks customers while adhering to national rules and regulations and manage escalated basic connections and alterations.

Making sound decisions to address complex customer queries, you will contribute to effective customer and process issues resolution whilst maintaining a balance between business and customer needs

This role requires the ability to gain a comprehensive knowledge of processes to meet all compliance obligations, regulatory requirements and standards, NEM and ISO9001 accreditation.

You will also manage internal and external stakeholders and communicate with a varied audience with exceptional attention to detail.

About you

You will have excellent prioritisation, time management and decision making capabilities.

High level customer service and stakeholder management skills are crucial to this role, along with proven strong communication skills

You will have an understanding of the National Electricity Market, and demonstrate or have the ability to acquire an understanding of TasNetworks' policies, procedures and processes.

The successful candidate will have a Certificate III in Business Administration or equivalent experience.

What's on offer

This is a permanent full-time opportunity based out of our Hobart office, offering an attractive remuneration and benefits package.

At TasNetworks we want to power a bright future for our people, our community and our customers. We offer a supportive work environment where safety is at the heart of everything we do.

As an “employer of choice” we offer excellent employee benefits including:

• Flexible work arrangements
• 20 days of annual leave per year + an additional 3 days of leave between Christmas and New Year
• Electricity discount of 16.66% (following probationary period)
• Paid volunteer days (we strive to give back to the community)
• Free onsite parking (It all adds up)
• Onsite gyms (plus an annual health and wellbeing rebate)
• Career development - personalised career pathways across trade and leadership, supported by our internal training programs
• All the equipment you'll need to be successful in your role

We are proud to be work180 accredited, check us out here.

About Us

TasNetworks is Powering a Bright Future by delivering safe and sustainable essential services while maximising value for all of Lutruwita/Tasmania.

As Tasmania’s provider of electricity transmission and distribution services, we are committed to providing our customers with affordable and reliable electricity, while helping Australia transition to cleaner energy sources. We have 300,000 residential, business, commercial, and industrial customers, and are committed to working with our community to make a meaningful difference to the lives of Tasmanians – through and beyond the delivery of electricity and telecommunication services.

By joining TasNetworks, you will experience the difference of a company that puts customers first, values safety above all, unifies in the face of challenges, and embraces diversity and forward thinking.

Together, we are powering a bright future for Lutruwita/Tasmania.

Can you see yourself living here?

If you're considering a move, Tasmania's capital city, historic Nipaluna/Hobart, offers an incredible setting for success in this role. Located on the picturesque river Derwent, you'll be surrounded by breathtaking world heritage wilderness areas just a short distance away. Immerse yourself in a relaxed lifestyle and have easy access to iconic destinations like Mona, Port Arthur, and the historic Hobart Waterfront. Nipaluna/Hobart will provide a captivating backdrop to your professional journey.

To be eligible for this position, you are required to have Australian citizenship, permanent residence or a current valid visa that allows you to fulfilthe requirements of this role.

Background checks will be required to determine your suitability for this position as part of the recruitment process and during your employment. These checks may include police checks, AusCheck, medical assessment.