Component Exchange Coordinator

Careermine; City Of Swan; Sur place; AUD 65 000 - 95 000; Plein temps

Avantages offerts par ce poste

Parental Leave

Novated Leasing

Income Protection

Retail Discounts

Wellness Discounts

Awards & Recognition

Employee Share Purchase Plan

Emergency Services Leave

Résumé du poste

WesTrac in Western Australia is seeking a Component Exchange Coordinator to join the Parts Exchange (PEX) team on a 12-month contract at South Guildford. You will be the primary contact for PEX component sales and deliver exceptional customer service while coordinating supply to meet delivery dates.

Reporting to the Component Sales Supervisor, you will build strong relationships with internal stakeholders, monitor availability, manage backorders, and collaborate across sales, warehouse, and

Qualifications

• Proven experience in customer service, parts coordination, sales support, logistics or supply operations.
• Strong planning, organisation and problem-solving skills with the ability to manage multiple stakeholders.
• Strong relationship-building and communication skills with the ability to engage effectively with customers and internal stakeholders.
• Strong computer skills with experience using Microsoft Office and inventory/warehouse management systems.
• Demonstrated mechanical aptitude and experience with parts sales processes or logistics operations is beneficial.
• High attention to detail when managing high-value transactions.

Responsabilités

• Manage customer component exchange orders and coordinate supply to meet required delivery dates.
• Build strong relationships with internal stakeholders and key customer contacts to support component sales growth.
• Monitor component availability, identify supply risks early, and implement alternate solutions where required.
• Facilitate regular customer meetings and provide reporting on supply chain performance and backorder management.
• Collaborate with sales, warehouse, workshop, branch, and interstate teams to identify alternative component solutions and maintain customer supply commitments.
• Review customer agreements and open backorders to ensure compliance with contractual obligations and optimise inventory utilisation.

Connaissances

Customer service

Parts coordination

Sales support

Logistics operations

Supply chain planning

Relationship building

Communication

MS Office

Inventory systems

Attention to detail

Outils

MS Office

WMS

Description du poste

Reporting to the Component Sales Supervisor, the Component Exchange Coordinator will join our Parts Exchange (PEX) team on a 12 month contract at our South Guildford, WA location. This role is responsible for delivering exceptional customer service as the primary point of contact for PEX component sales while ensuring effective supply chain coordination to meet customer requirements and minimise equipment downtime.

Department Overview:

Parts Distribution Centre (PDC) Our 24/7 PDC holds 75K Cat® product lines, shipping 300K lines/month. We use the DEMATIC system for 18K+ small parts, and provide rack and yard storage, hose-building, parts inspection, pick-packing, and customer pickups with multiple WMS for accurate deliveries

Roster - 5 Days, Mon - Fri, 8.5 Hrs/Day (inc meal allowance)

What You'll Do:

• Manage customer component exchange orders and coordinate supply to meet required delivery dates.
• Build strong relationships with internal stakeholders and key customer contacts to support component sales growth.
• Monitor component availability, identify supply risks early, and implement alternate solutions where required.
• Facilitate regular customer meetings and provide reporting on supply chain performance and backorder management.
• Collaborate with sales, warehouse, workshop, branch, and interstate teams to identify alternative component solutions and maintain customer supply commitments.
• Review customer agreements and open backorders to ensure compliance with contractual obligations and optimise inventory utilisation

Skills & Experience:

• Proven experience in customer service, parts coordination, sales support, logistics , or supply operations.
• Strong planning, organisation and problem‑solving skills with the ability to manage multiple stakeholders.
• Strong relationship‑building and communication skills with the ability to engage effectively with customers and internal stakeholders.
• Strong computer skills with experience using Microsoft Office and inventory/warehouse management systems.
• Demonstrated mechanical aptitude and experience with parts sales processes or logistics operations is beneficial.
• High attention to detail when managing high‑value transactions.

Our Benefits include, but are not limited to:

• Financial Benefits - Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & more than 600 retail discounts, such, Coles, Petbarn, Virgin, HOYTS & Crown.
• Health & Wellness - Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
• Culture & Career - Personal and Team Recognition (Made for More awards), Internal Career Progression, Training & Flexibility through our award-winning WesTrac Institute
• Employee Referral Program - Opportunity to receive a referral bonus up to $5000 for applicable roles
• Additional Perks - Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity.

Our Company & Commitment

With over 4,500 employees, WesTrac is one of the world’s largest authorised Cat® equipment dealers, offers a wide range of mining and construction equipment and management solutions.

At WesTrac, we reflect diverse communities, celebrate our people’s diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.

Reference Number: 6251

At WesTrac, our primary focus is our people. As we look to the future, we’re focused on harnessing the best talent and providing them with the support they need to achieve success.

WesTrac is a member of the Diversity Council of Australia and recognises the value of and strongly support the principles of equal employment opportunities in the workplace, and we are committed to achieving a diverse and engaged workforce. We are an equal opportunity employer and encourage applications from female, Aboriginal and Torres Strait Island candidates.

WesTrac is an endorsed employer for women via WORK180 - who have reviewed our policies, processes, and initiatives to certify that we are an organisation that supports diversity, inclusion and equality.