Compliance Officer

NSW Department of Communities and Justice; Sydney; Hybrid; AUD 87,000 - 95,000; Full time

Benefits offered by this job

Flexible working arrangements

CBD location near transport

Salary packaging options

Fitness Passport access

Annual flu vaccinations

Employee assistance program

Job summary

NSW Department of Communities and Justice, via the NSW Education Standards Authority (NESA), is seeking a Compliance Officer to support the integrity of the teaching profession in NSW. The role provides essential administrative and records management support, handles stakeholder inquiries, and contributes to public confidence in professional conduct.

This temporary, full-time position offers hybrid work arrangements near Wynyard, a salary of $87,199–$95,482 per year plus superannuation, and a

Qualifications

• Experience providing administrative, records management and customer service support in a busy environment.
• Ability to manage competing priorities, meet deadlines and maintain accuracy.
• Strong written and verbal communication skills for diverse stakeholders.
• Experience responding to enquiries and providing customer-focused solutions while maintaining confidentiality.
• Proficiency with technology, databases and records management systems.

Responsibilities

• Provide administrative and operational support to facilitate effective delivery of compliance and professional conduct functions.
• Prepare, review and maintain documentation and information to support decision-making.
• Respond to enquiries from teachers and stakeholders with accurate information.
• Maintain accurate records and databases in line with policies and procedures.
• Advise on Working With Children Check verification processes.
• Manage multiple tasks while preserving confidentiality and attention to detail.
• Collaborate with team and stakeholders to achieve business outcomes and deliver quality service.

Skills

Administrative support

Records management

Customer service

Communication

Attention to detail

Tools

Microsoft Office

Job description

• Temporary, full time opportunity up to May 2027
• Salary: $87,199 to $95,482 p.a. plus employer’s contribution to superannuation and leave loading
• Close to Wynyard station & hybrid work arrangements available

At the NSW Education Standards Authority (NESA), we are dedicated to carrying out meaningful work that drives improvements and elevates student achievement across NSW, now and into the future.

We accomplish this by supporting all school sectors with high-quality syllabuses, assessment (including managing the HSC and NAPLAN), teaching standards (e.g., accrediting teachers) and school environments (including setting and monitoring school standards).

NESA is aunique organisation in NSW (of around740FTE staff) with significant state-wide impact, visit our website to learn more about the important work we do.

About the role

Join NESA's Professional Conduct Unit and play an important role in supporting the integrity of the teaching profession in NSW. As a Compliance Officer, you will provide administrative and customer-focused support services that contribute to the effective operation of compliance and professional conduct processes. This is an excellent opportunity for someone who enjoys working in a fast-paced environment, managing competing priorities, and providing high-quality support to a diverse range of stakeholders.

Working as part of a collaborative team, you will help ensure accurate record keeping, respond to stakeholder enquiries, and support processes that contribute to public confidence in the teaching profession across NSW.

On a day-to-day basis you will be responsible for:

• Providing administrative and operational support to facilitate the effective delivery of compliance and professional conduct functions.
• Preparing, reviewing and maintaining documentation, records, correspondence and information to support decision-making and information flow.
• Responding to enquiries from teachers and other stakeholders, providing accurate information and escalating matters where required.
• Maintaining accurate records and databases in line with organisational policies, procedures and information management requirements.
• Providing advice and support to teachers and stakeholders regarding NESA's Working With Children Check verification processes.
• Managing multiple pieces of work simultaneously while maintaining accuracy, confidentiality and attention to detail.
• Working collaboratively with team members and stakeholders to achieve business outcomes and deliver quality customer service.

Our ideal candidate will have:

• Experience providing high-quality administrative, records management and customer service support in a busy, fast-paced environment.
• Demonstrated ability to manage competing priorities, meet deadlines and maintain a high level of accuracy and attention to detail.
• Strong written and verbal communication skills, with the ability to explain information clearly and professionally to a range of stakeholders.
• Experience responding to enquiries, resolving issues and providing customer-focused solutions while maintaining professionalism and confidentiality.
• Well-developed organisational skills and the ability to effectively use technology, databases, recordkeeping systems and Microsoft Office applications.
• The ability to interpret and apply policies, procedures and business processes to support operational outcomes.
• A commitment to integrity, professionalism and quality service delivery.

Note: A current NSW Working with Children Check (WWCC) clearance for paid employment is required before commencing in this role. It is not required at the application stage. The cost of the WWCC clearance is the responsibility of the successful applicant.

At NESA you will benefit from:

• An organisation where your contribution has a big impact.
• An enviable CBD location (all modes of transport nearby, and excellent coffee and eateries) with refurbished offices.
• Flexible working arrangements and generous leave entitlements.
• Access to discounted health and fitness memberships via Fitness Passport, an employee assistance program and annual flu vaccinations.
• Salary packaging options.
• Working in a purpose driven and ethical organisation with committed colleagues.

Ready to join us?

All children and young people have the right to be respected, feel safe, be safe, and protected from harm. NESA is committed to child safety and child safe practices underpinning our purpose of helping children and young people leave school, ready to take advantage of life’s opportunities and rise to its inevitable challenges.

We particularly welcome applications from Aboriginal and Torres Strait Islander people, people with disability, people of all ages, genders, cultural and linguistic backgrounds and the LGBTQIA+ community.

Visa sponsorship is not available for this position For ongoing roles, you must be an Australian or New Zealand citizen or an Australian Permanent Resident. Australian Temporary Residents may be considered for a fixed term contract for the length of their visa, depending on the requirements of the hiring area and the position.

A Talent Pool (valid for 18 months) may be created for future ongoing and temporary roles