Compliance Officer

Banana Shire Council; Brisbane; On-site; AUD 70,000 - 90,000; Full time

Job summary

Banana Shire Council is seeking a Compliance Investigator to assist in administering regulatory functions across the shire. You will enforce Local Laws and animal management provisions, provide guidance to residents, and conduct inspections with a focus on lawful outcomes.

The role requires on-site work, travel within the shire, and participation in on-call rosters, with strong communication and negotiation skills essential for public interaction.

Qualifications

• Compulsory: Queensland C class driver's licence (provisional acceptable).
• Blue Card – Working with Children Check.
• Certificate IV in Government Investigations or equivalent qualification/experience.

Responsibilities

• Investigate and enforce Local Laws and Animal Management provisions as required.
• Provide accurate information and advice on compliance to customers.
• Respond to service requests and complaints using investigation and negotiation skills.
• Draft, issue and enforce statutory notices and gather evidence.
• Participate in on-call roster and maintain notes and evidence.
• Educate the public on relevant legislation and compliance expectations.
• Undertake inspections and assist with compliance processes and reports.

Skills

Animal behaviour knowledge

Legal process knowledge

Enforcement skills

Negotiation & conflict resolution

Interpersonal & customer service

Oral & written communication

MS Office skills

Teamwork

Education

Queensland C class driver's licence

Blue Card – Working with Children Check

Certificate IV in Government Investigations

Tools

MS Office Suite

Job description

To assist in administering matters of compliance for the regulatory functions throughout the Banana Shire Council in accordance with Council Policies, Local Laws and legislative requirements.

GENERAL POSITION INFORMATION

To assist in administering matters of compliance for the regulatory functions throughout the Banana Shire Council in accordance with Council Policies, Local Laws and legislative requirements.

DUTIES AND RESPONSIBILITIES

• Investigate and enforce the provisions of Council Local Laws and Animal Management (Cats and Dogs) Act 2008 in accordance with Council Policies and related legislation
• Provide accurate, timely and appropriate information and advice on compliance issues to all customers
• Respond to customer service requests and complaints through effective investigation, questioning, interviewing, negotiation and conflict management techniques to ensure an acceptable and lawful outcome
• Draft, issue and enforce statutory notices, obtain appropriate evidence, and make recommendations for lawful proceedings as required
• Participate in on call roster
• Take part in the upkeep and registering of all relevant note taking and evidence
• Provide education to members of the public regarding expectation of relevant legislation
• Undertake enforcement duties and regular inspections in accordance with relevant legislation
• Undertake all inspections for compliance in accordance with the conditions of approval as required
• Assist with the maintenance of Council’s impoundment facilities and assets in accordance with Council Policies and approved procedures
• Assist with the maintenance of Compliance Registers
• Assist in the preparation of reports, as required
• Assist with the maintenance of Local Laws procedures manual
• Assist in the develop, document and continuously review work practices, procedures, Policies and systems
• Liaise with the community, government agencies and relevant business and industry groups as required
• Undertake routine administrative tasks as required by the position e.g. timesheets
• Assist senior staff to continuously improve work processes and develop new practices as required
• Participate in training, exercises and response to disaster management and recovery as required
• Undertake other relevant duties as directed, consistent with skills, competence and training.

QUALIFICATIONS, EDUCATION AND LICENCE REQUIREMENTS

Compulsory

• Queensland ‘C’ class driver’s licence (minimum requirement – provisional licence)
• Blue Card – Working with Children Check
• Certificate IV in Government Investigations or relevant equivalent qualification / experience (or a commitment to obtain).

Desirable

• Qld General Safety Induction (Construction Industry) Certification.

ABILITIES, SKILLS AND KNOWLEDGE REQUIRED

Compulsory

• Animal behaviour, control and identification knowledge
• Legal process and rules of evidence knowledge
• Ability to interpret and enforce legislation and Council Local Laws
• Skills in negotiation and conflict resolution
• High level interpersonal, customer service, oral and written communication skills
• Keyboard and computer skills
• MS Office Suite working knowledge
• Proven ability to use initiative and follow instruction
• Effective teamwork ability
• Sound understanding of and commitment to EEO and WHS principles and practices.

Desirable

• Previous experience in the local government sector would be advantageous.

CORPORATE OBLIGATIONS

The employee agrees to comply with the following:

• Workplace Health and Safety policies and procedures
• Customer service standards
• Council’s Code of Conduct
• Council’s Environment and Sustainability policy and procedure
• Anti-discrimination legislation, actively promoting its principles in all activities
• Human Resources policies and procedures
• Financial Management policies and procedures
• Records Management policies and procedures
• Disaster Management policies and procedures.

SPECIFIC CONDITIONS/REQUIREMENTS

• The employee acknowledges that this role requires them to hold and maintain a class ‘C’ manual drivers licence and that the loss of licence may jeopardise employment with Council
• The employee agrees to be available for work on weekends and public holidays as required
• The employee agrees to be available for travel and overnight stays within the Shire
• The employee acknowledges that this role requires working outdoors undertaking manual tasks as well as working indoors undertaking computer-based tasks at times
• The employee acknowledges that they will be working with animals
• The employee acknowledges that this role has been identified as working in an ‘at risk work location’ and/or is an ‘at risk worker’ and subsequently agrees to be protected by the relevant immunisations in accordance with Council’s Staff Immunisation Program and will participate in required health monitoring in accordance with the guidelines set out by council and relevant legislation and industry standards
• The employee acknowledges that they will be required to carry out workload unassisted in most situations
• The employee acknowledges this role is physically demanding and requires an adequate level of fitness to be held and maintained in order to successfully undertake manual labouring tasks.