Compliance Manager

Energy Bay Group; Melbourne; On-site; AUD 120,000 - 160,000; Full time

Job summary

Diamond Energy is seeking a Compliance Manager to join our Melbourne-based Legal team. You will own and continuously improve the compliance framework across regulatory identities, ensuring alignment with the national energy retail framework and AER requirements.

You will design robust controls, manage risk registers and breach processes, and present findings to leadership while maintaining objective relationships with regulators and internal stakeholders.

Qualifications

• Tertiary qualification in law, commerce, audit, risk or related discipline preferred.
• Audit, assurance or compliance certification is well regarded.
• Good knowledge of Australian energy compliance frameworks.
• Understanding of retail energy operations obligations (billing, disconnection, hardship, life support, complaints).
• Experience in control design, testing, and risk reporting to leadership.
• Experience preparing regulator-facing compliance reporting.

Responsibilities

• Own and continuously improve the compliance framework and program across regulatory identities, aligning with regulatory expectations and Retail operations.
• Set the standard for evidencing compliance to withstand AER assurance review.
• Perform independent checks on scope, jurisdiction, licence conditions and risk ratings.
• Design controls that Compliance can stand behind in AER audits.
• Maintain the compliance risk register, issue logs and action trackers with ownership and due dates.
• Lead breach lifecycle from assessment to regulator notification and remediation closure.
• Maintain relationships with operational owners, Legal, auditors and regulators while remaining objective.
• Present assurance findings and residual risk to leadership and governance forums.

Job description

About Diamond Energy, An Energy Bay Brand

At Energy Bay our mission is to design, integrate and operate distributed energy infrastructure that delivers scalable, sustainable outcomes, driving the future of energy transition for partner enterprises and customers.

Established in 2016, Energy Bay offers specialised distributed renewable energy solutions to facilitate enterprise customers and property landlords through the energy transition. Founded on the values of innovation, value creation and social responsibility, Energy Bay is reshaping how energy is delivered across retail, commercial, industrial and mixed use precincts.

An exciting opportunity has arisen for an experienced Compliance Manager to join the Legal team based in our Melbourne office. The Compliance Manager will be responsible for providing the business assurance of regulatory compliance. The role will deliver this by acting as an independent, internal resource to scrutinise the operating model and ensure it aligns to the Compliance framework and register.

Diamond Energy prides itself on providing sustainable energy solutions to our customers. As a growing company with big dreams, we offer an exceptional working environment where you can expand your experience and be part of a meaningful mission to create a greener and cleaner future.

To learn more about Diamond Energy, please visit https://diamondenergy.com.au/

Energy Bay Culture

Energy Bay has a distinctly unique, transparent, and constructive company culture. We are a team focused on maximising the scale and impact we create in the energy transition. We are seeking to build on our existing culture and create a diverse team with wide range personal and professional experience, with a long-term focus on execution and the highest standards of delivery.

Our Vision: To be Australia’s most trusted partner in integrating distributed energy resources infrastructure and enabling sustainable progress towards the clean energy future.

Our Values: Zero Harm | Enduring Solutions |Customer Driven |Trusted Partner

As The Compliance Manager, You Will

• Own and continuously improve the compliance framework and program across both regulatory identities, so it aligns with regulatory expectations and the way Retail operates.
• Set the standard for how compliance is evidenced, so the framework holds up to an AER assurance review
• Perform independent checks on scope and impact: applicability (jurisdiction, segment, licence conditions), mapping obligations against the operating model and register, and risk and materiality rating.
• Design controls that Compliance can stand behind in an AER assurance audit, distinct from delivery test plans and acceptance criteria.
• Maintain the compliance risk register, issue logs and action trackers, with clear ownership and due dates.
• Lead the breach lifecycle: assessment, escalation, regulator notification and tracking remediation through to closure.
• Maintain constructive relationships with operational owners, Legal and external auditors and regulators, while preserving objectivity.
• Present assurance findings and residual risk clearly to leadership and the relevant governance forum.

You will be successful in the role if you possess:

• Tertiary qualification in law, commerce, audit, risk or a related discipline preferred.
• Audit, assurance, risk or compliance certification is well regarded
• Working knowledge of Australian energy compliance frameworks across both identities: the National Energy Retail Law and Rules; the AER Retail Exempt Selling and Network Service Provider Exemption Guidelines; the Victorian Energy Retail Code of Practice; and AER and ESC oversight.
• Understanding of retail energy operations and the obligations that attach to billing, disconnection, hardship, life support, complaints and vulnerable customers.
• Demonstrated control design and testing, evidence-based review and risk reporting to leadership.
• Experience preparing and owning regulator-facing compliance reporting

You’ll Love Working Here Because

• We believe in responsibility and reward you for taking initiative
• We’re a successful, fast-growing company with an entrepreneurial vibe
• Comprehensive training and mentorship from experienced professionals
• New office location, with stunning panoramic views, close to Burnley train station
• We have a great work culture!

Diamond Energy prides itself on being a diverse and equal employment opportunity employer that welcomes applications from people of all backgrounds and walks of life.