Complex Support Worker

Newdawn Support Services; Western Australia; Hybrid; AUD 44,000 - 52,000; Part time

Benefits offered by this job

SCHADS Award pay & conditions

Travel allowances where applicable

Ongoing training

Clear escalation pathways

Thorough onboarding

Job summary

Newdawn Support Services in Western Australia seeks a Complex Support Worker to join our team across Perth, Rockingham, Kwinana, Mandurah and the Peel region. We offer casual and part-time roles with consistent rosters and SCHADS Award conditions.

You will support adults with complex, psychosocial, forensic and health needs, guided by Safety Plans and escalation protocols. If you are calm, compassionate and capable of maintaining boundaries, we’d like to hear from you.

Qualifications

• Proven experience supporting people with complex needs, psychosocial disability, trauma or behaviours of concern.
• NDIS Worker Screening Check (WA) and WWC Check (WA) are required.
• First Aid and CPR certificates are current and valid.
• Full driver’s licence and a reliable, insured vehicle are required.

Responsibilities

• Deliver one-on-one Core supports: community access, social participation, daily living skills, meal planning, shopping and cooking.
• Assist participants with medical, mental health, allied health and legal appointments.
• Follow Safety Plans, Mealtime Management Plans and other plans precisely.
• Use participant communication strategies, including visual prompts and arrival routines.
• Promote supported decision-making and independent choice.
• Support money-management and safeguarding plans.
• Monitor health metrics as directed and escalate when needed.
• Respond calmly to disclosures of distress or risk and report under NDIS guidelines.
• Maintain professional boundaries and rosters.
• Write clear shift notes and incident reports.
• Collaborate with the wider care team and attend MDT meetings.

Skills

Strong English communication

Experience with complex needs

NDIS Worker Screening Check (WA)

Working With Children Check (WA)

First Aid and CPR

Driver’s license & insured vehicle

Calm, patient, non-judgemental

Professional boundaries

Right to work in Australia

Education

Certificate III/IV in Individual Support / Disability / Mental Health

Diploma or degree in Nursing, Psychology, Social Work or Community Services

Job description

Complex Support Worker, Western Australia.

Join our Complex Support Team across Perth, Rockingham, Kwinana, Mandurah and the Peel region. Casual and part-time roles supporting adults with complex, psychosocial, forensic and health needs, with consistent rosters, proper supervision and SCHADS Award conditions.

Now hiring Perth Metro · Peel Casual & part-time Posted 13 October 2026

We're growing our Complex Support Team across Western Australia,and we're looking for skilled, steady and compassionate supportworkers who do well in roles where every interaction matters. Ifyou're the person others turn to when a situation calls for calm,clarity and good judgement, we'd like to hear from you.

Where we work

We support participants right across the Perth metropolitan area anddown to Mandurah and the Peel region. We'll match you to participantsclose to where you live, so you spend less time travelling.

Perth South

Fremantle, Cockburn, Success, Baldivis, Rockingham, Kwinana, Wellard and surrounding suburbs

Mandurah, Greenfields, Halls Head, Meadow Springs, Falcon, Pinjarra, Lakelands and surrounding suburbs

Tell us your home suburb and how far you're willing to travel when you apply.

Who you'll support

You'll work with adults who live with complex, overlapping needs.Many participants have needs in several of these areas at once.

Ongoing mental health conditions, complex trauma and emotional dysregulation, including behaviours of concern.

Support guided by structured Safety Plans, with clear and fast escalation when risk changes.

Physical health & mobility

Health conditions where plans must be followed precisely, such as mealtime management, falls prevention and medication routines.

Safeguarding

Adults who may be vulnerable to exploitation, with clear safeguarding plans that every worker follows.

Adults with justice involvement, supported to meet their obligations and build a stable life in the community.

Supported decision-making, guardianship arrangements, and culturally safe support for diverse families and Aboriginal and Torres Strait Islander participants.

Our participants are capable, intelligent people with real interests,goals and lives, from cooking and swimming to art, gardening andwalks by the beach. Your role is to help them build safety,independence and connection with their community.

What you'll do

• Deliver consistent one-on-one Core supports: community access, social participation, daily living skills, meal planning, shopping and cooking.


• Support participants to medical, specialist, mental health, allied health and legal appointments.


• Follow Positive Behaviour Support Plans, Safety Plans, Mealtime Management Plans and other support plans precisely.


• Use each participant’s communication strategies, from short, simple sentences to visual prompts and agreed arrival routines.


• Promote supported decision-making, so participants speak and choose for themselves.


• Support money-management and safeguarding plans that reduce the risk of exploitation.


• Monitor health as directed, such as blood pressure checks, mobility aid prompts and mealtime observation.


• Recognise early changes in mental or physical health, and elevate quickly under Newdawn procedures.


• Respond to disclosures of distress, risk or abuse calmly and seriously, and report them under NDIS incident management requirements.


• Keep kind but firm professional boundaries, including around contact outside rostered hours.


• Write clear, accurate, participant‑specific shift notes and incident reports.


• Work with the wider care team and take part in monthly multidisciplinary (MDT) meetings.

What you must have

• A strong command of spoken and written English. Clear, calm communication is critical, especially during escalation.


• Proven experience supporting people with complex needs, psychosocial disability, trauma or behaviours of concern.


• A current NDIS Worker Screening Check (WA) and Working With Children Check (WA).


• Current First Aid and CPR certificates, and the completed NDIS Worker Orientation Module.


• A full driver’s licence and a reliable, comprehensively insured vehicle, and willingness to transport participants.


• A calm, patient and non‑judgemental approach under pressure.


• Confidence holding professional boundaries consistently, every shift.


• The right to work in Australia, and commitment to an ongoing, consistent roster.

Highly regarded

• Certificate III or IV in Individual Support, Disability or Mental Health, or a Diploma or degree in Nursing, Psychology, Social Work or Community Services.


• Mental Health First Aid, suicide prevention training (such as ASIST) or trauma‑informed practice.


• De‑escalation or Positive Behaviour Support training.


• Dysphagia and mealtime support, medication assistance, diabetes or epilepsy training.


• Experience with stroke, acquired brain injury, forensic disability or justice‑involved participants.


• Experience implementing PBS plans and restrictive practice reporting.


• Experience with ShiftCare or similar systems.

Why Newdawn

Consistent rosters, not rotations

Be a key worker in a small team and build real relationships.

Proper matching

We match by skills, personality, shared interests and where you live.

Clear escalation pathways, on‑call support and an office that answers the phone.

We look after the people who look after others.

Thorough onboarding

A full participant profile, plan walkthroughs and meet‑and‑greet before your first shift.

Ongoing training

Regular training in complex support practice.

SCHADS Award pay & conditions

Including penalty rates and travel allowances where applicable.

A voice in the care team

Your observations shape the support through MDT meetings.

A note on gender‑specific roles

Some current roles are open to female applicants only, based onparticipants' personal care needs and preferences. These roles areoffered under the genuine occupational qualification provisions ofthe Equal Opportunity Act 1984 (WA). We welcome applicationsfrom all genders for our other complex support roles across WA.