Complementary Product Specialist

Bupa Australia; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Discounts on health insurance

Viva wellbeing program

Hybrid work model

Job summary

At Bupa, join a permanent, hybrid Complementary Product Specialist role within our General Insurance contact centre. You will help acquire new customers by tailoring insurance solutions, engaging customers through inbound and outbound calls and emails, and building trust through meaningful conversations.

Based in Australia, the role can be located in Melbourne, Brisbane, Sydney or Adelaide with up to three days working from home.

Qualifications

• Proven experience delivering strong customer outcomes in service-focused environments.
• Background in customer-facing roles such as contact centre, retail or hospitality.
• Commitment to exceptional customer-led behaviours and alignment with company values.
• Motivated by achieving sales outcomes.
• Excellent verbal and written communication, with strong rapport-building skills.
• Confident computer skills.
• Health or General Insurance experience beneficial but not essential.

Responsibilities

• Acquire new customers by offering tailored insurance solutions.
• Interact with customers via inbound/outbound calls and emails.
• Maintain high-quality service and build trust with members.
• Collaborate with the General Insurance team to meet targets.

Skills

Customer outcomes

Contact centre experience

Sales oriented

Communication skills

Computer skills

Insurance experience

Job description

At Bupa, purpose meets possible. Join us and help shape a future where healthcare is more connected, more personal and more human.

We’re a global healthcare leader trusted by millions and committed to helping people to live longer, healthier, happier lives and making a better world. Healthcare is changing, and so are we. We’re investing in more clinics, better systems and smarter, more connected ways to help our customers. As we continue to expand our services and invest in innovation, you’ll help create a healthcare system that meets people where they are, responds to what they need and leaves them better than before.

Here, your work has purpose, your voice matters and your future is full of possibility.

Just imagine the impact you could make.

The purpose of this job is…..

The Complementary Product Specialist role sits within our Customer Growth team in the General Insurance business, working in a supportive and engaging contact centre environment. This role focuses on acquiring new customers by offering tailored insurance solutions that genuinely meet their needs. You’ll connect with customers through a mix of inbound and outbound phone and email interactions, always aiming to create meaningful conversations that build trust.

This role is committed to delivering outcomes that are in the customer’s best interest while driving value for our members. You’ll do this through value‑adding interactions, strong quality practices, and a dedication to providing exceptional service every time.

What you’ll need to make it possible

• Proven experience delivering strong customer outcomes in service‑focused environments
• Background in customer‑facing roles such as contact centre, retail or hospitality
• Commitment to exceptional customer‑led behaviours and alignment with company values
• Motivated by achieving sales outcomes
• Excellent verbal and written communication, with strong rapport‑building skills
• Confident computer skills
• Health or General Insurance experience beneficial but not essential

Why you’ll love it?

We support our people to be the healthiest and happiest versions of themselves.

This is a permanent, hybrid opportunity that can be based in Brisbane, Melbourne, Sydney or Adelaide with the flexibility of working from home up to 3 days per week.

Other benefits

• discounts on health insurance, as well as access to our global wellbeing program, Viva.
• Viva has been designed to help you to live a healthy and happy life.
• It encompasses a comprehensive health and wellbeing program which includes access to health insurance benefits that will assist with covering the cost of medical treatment, information and education sessions, and preventative healthcare screening such as annual health assessments and skin checks.
• You will also be eligible to access various discounted products and services through our VIVA wellbeing partnerships.

If this sounds exciting, we’d love to hear from you. Let’s shape the future of healthcare, together.

At Bupa your wellbeing, identity, and personal story are respected and valued. We are continuing to build teams that reflect the diversity of the communities we serve. Bupa is committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment.

We actively encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants.

We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or if you’d like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis.