Complaints Analyst

Danos Group; Shepparton; Remote; AUD 80,000 - 100,000; Full time

Job summary

A leading Global Cryptocurrency Platform is seeking a highly motivated Complaints Analyst to join its Compliance team. This fully remote role requires a candidate with 3-5 years of experience in complaints handling, ideally within the financial services or fintech sectors. You will investigate and resolve customer complaints while maintaining compliance with regulatory standards. Strong analytical and communication skills are essential for success in this position.

Qualifications

• At least 3 - 5 years experience in a complaints handling role, preferably in financial services or fintech sectors.
• Strong analytical skills and attention to detail.
• Excellent written and verbal communication skills.

Responsibilities

• Investigate and resolve customer complaints efficiently.
• Ensure compliance with regulatory standards.
• Liaise with departments to gather information for responses.
• Maintain accurate records of complaints and resolutions.
• Prepare reports and present findings to senior management.
• Identify trends and recommend improvements.

Skills

Analytical skills

Attention to detail

Excellent written communication

Excellent verbal communication

Job description

Base pay range

A$

• / hr - A$
• / hr

Overview

Our client, a leading Global Cryptocurrency Platform is seeking a highly motivated Complaints Analyst to join its Compliance team. This is a fully remote role but we are looking for candidates who have strong Australian experience and live and are able to work in Australia currently.

Key Responsibilities

Thoroughly investigate and resolve customer complaints in a timely and efficient manner.

Ensure all complaints are handled in compliance with regulatory standards and internal policies.

Liaise with various departments to gather necessary information and provide comprehensive responses.

Maintain accurate records of complaints and resolutions.

Prepare detailed reports and present findings to senior management.

Identify trends and recommend improvements to processes and customer service practices.

Key Requirements

At least 3 - 5 years experience in a complaints handling role, preferably within the financial services, fintech / crypto sectors.

Strong analytical skills and attention to detail.

Excellent written and verbal communication skills.

Ability to work independently and manage multiple tasks simultaneously.

If you feel you are suitable and keen to learn more, please apply to the role and we will come back to you to discuss if we are keen to move forward with your application.

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Finance

Industries

Staffing and Recruiting and Financial Services