Complaint Administration Officer

Western Australia Police Force; Western Australia; Presencial; AUD 90.000 - 120.000; Jornada completa

Descripción de la vacante

Western Australia Police Force is seeking a role focused on coordinating the assessment, recording and management of complaints and internal investigations. You will ensure accurate information capture and compliance with governance and procedures.

The position requires liaison with external oversight bodies (CCC and Ombudsman WA) and maintaining tight records management, with security clearance requirements for the role.

Formación

• Experience with complaint administration processes.
• Strong recordkeeping and case management capabilities.
• Ability to liaise with external oversight bodies (CCC, Ombudsman WA).
• Proven ability to manage multiple investigations and sensitive material.

Responsabilidades

• Coordinate assessment, recording and management of complaint and internal investigation matters.
• Provide advice and support on complaint administration processes and records management.
• Maintain oversight of complaint workflows and notify external oversight agencies as required.
• Liaise with CCC and Ombudsman WA to facilitate notifications and reporting.
• Support governance, legislative and procedural compliance across investigations.

Conocimientos

Organisational Skills

Initiative

Workload & Records Management

Research Skills

Liaison with CCC/Ombudsman

Descripción del empleo

This position is offered as a twelve (12) month contract/secondment opportunity with the possibility of extension/permanency.

POSITION OBJECTIVE

This role coordinates the assessment, recording and management of complaint and internal investigation matters, ensuring the accurate capture of information and compliance with Western Australia Police Force governance, legislative and procedural requirements.

Provides advice and support regarding complaint administration processes, maintains oversight of complaint workflows and records management, and liaises with external oversight agencies, including the Corruption and Crime Commission (CCC) and Ombudsman WA, to facilitate mandatory notifications, status reporting and complaint outcome advice.

SPECIALIST PRE-REQUISITE

It is a requirement that the position holder is successful in obtaining and maintaining a NEGATIVE VETTING LEVEL 1 security clearance for the duration of their appointment in the position.

Only Australian Citizens are eligible to hold and maintain the NEGATIVE VETTING LEVEL 1 security clearance. Any applicants who are currently not an Australian Citizen must be aware that this is an essential requirement to fulfil this position (please refer to the attached position description).

Whilst there is nothing to preclude applicants from applying for the position if they have not yet been granted Australian Citizenship, applicants who are successful should be aware that they cannot be appointed unless they are in the process of applying for Australian Citizenship and are eligible to become an Australian Citizen prior to appointment.

OTHER CONDITIONS

Whilst this selection process will initially be used to fill the above vacancy, it may also be used to fill other similar vacancies throughout the division. In addition to this, should the successful applicant decline or vacate the advertised position, then the panel may select another suitable applicant from this selection process. Both of these options remain valid for a period of twelve (12) months from the initial date of the appointment.

Integrity and criminal checks will be conducted if the recommended applicant for a position is not a current WA Police Force employee.

Any relocation costs associated with appointment to these positions may be the responsibility of the successful applicants.

SUBSTANTIVE EQUALITY & WORK HEALTH & SAFETY (WHS) STATEMENT

The WA Police Force is an Equal Opportunity Employer and encourages Aboriginal Australians, young people, people of diverse sexualities and genders, people with disability, people from culturally and linguistically diverse backgrounds and women to apply for positions within our agency.

The Department also promotes flexible family friendly work practices.

Throughout the recruitment process we provide reasonable adjustments to allow people with a disability to participate effectively.

Reasonable adjustments can also be made available to assist you in the job, if you are successful in gaining employment.

WHS is a vital component within the WA Police Force.

Safety is a partnership between the employer and their employees and it relies on all of us working together to ensure that everyone is safe in their working environment, which enables them to go home safely.

We incorporate safety in every part of our business and it is an integral part of the decision-making process.

The WA Police Force has a duty of care to ensure employees are not adversely affected by alcohol or drugs in the workplace.

The effect of alcohol or drugs can impact on the health and/or safety of the individual or others, and this behaviour is not aligned with the WA Police Force Code of Conduct.

As a result, a testing regime has been established as an important way of providing assurance to the community that the expectations they hold for all members of the WA Police Force are being met.

Regular testing of all employees for alcohol and drugs aims to ensure the health, welfare and safety of all personnel and promote community confidence in the WA Police Force.

FOR FURTHER JOB RELATED INFORMATION

Please contact Paul McMurtrie on telephone number 0408 941 561.

SKILL REQUIREMENTS

• Organisational Skills – Planning and prioritising work within set time frames.
• Using initiative and working with limited supervision.
• Organising and managing workload, records and electronic filing systems.
• Research Skills – Researching and collating information from multiple databases for investigation files.
• Liaising with the CCC including researching and sharing of Body Worn Camera footage and other sensitive material.