Compassionate Complex-Care Support Specialist

Real Community Services; City of Brisbane; On-site; AUD 95,000 - 116,000; Full time

Benefits offered by this job

Company laptop

Mobile phone

12% super

Fringe benefits package

Professional development

Career progression

Employee Assistance Program

Annual staff gathering

Job summary

ATSICHS Brisbane invites applications for a Kin Connector & Family Support Specialist. The role supports kin placement pathways and family reunification for children in OOHC, delivering culturally safe, wraparound services in partnership with communities.

The position is permanent full-time, offers a starting salary of $105,673 plus 12% super, and includes a laptop, mobile, and opportunities for professional development and career progression within a respectful, growth‑mocused workplace.

Qualifications

• Bachelor's degree required with 4 years' case management experience in family support, child protection, youth support, housing or related field.

Responsibilities

• Engage clients (extended family and kin of child) through cold-call and home visits to establish ongoing consent and interest in becoming a Kin Carer.
• Identify other strong family members who could become kin carers and collect contact details and relationships with child and wider family.
• Assist in determining views and wishes of family placement options via the Residential Care Worker, using Narrative Assessment Tools.

Education

Bachelor's Degree in social work, Human Services, Social Science, Health, Allied Health, Youth Work, Community Services, Family Intervention, Criminology or relevant social services field

Job description

Kin Connector & Family Support Specialist

ATSICHS Brisbane delivers health care and community services that are culturally safe and built around the needs of Aboriginal and Torres Strait Islander peoples in the Brisbane and Logan regions. We are a community-owned not-for-profit organisation, started over 50 years ago to improve health outcomes for our people, our way. Through offering wraparound services, we support the physical, social, emotional, cultural and spiritual wellbeing of our people. We are working towards a future where our community thrives.

About the Role

The ATSICHS Kin Connector & Family Support Specialist programme is a unique initiative that works to identify kin placement pathways for children and young people residing in the child safety residential OOHC system. The aim of the program is to re‑unify families under safe and thriving conditions. The programme is not only excluded to kin placement options but also places a great emphasis on family reunification with biological parents, when safe to do so. Coordinated and culturally safe support and interventions are provided to families. By offering a comprehensive mix of services tailored to family and community needs, we aim to build family capacity, strengthen community connections and safeguard the wellbeing of children.

Duties

• Effectively engage clients (extended family and kin of child) through cold‑call, home‑based visits. Turn initial ‘kin engagement’ home visit into ongoing consent and interest in becoming a Kin Carer.
• While completing family engagement activities, ask to identify other strong family members that could possibly become a kin carer. Actively seek contact details and relationship connection with child and broader family.
• Engage the child and/or lead Residential Care Worker in determining the views and wishes of family placement options with family, as directed by line Manager. Utilise the Narrative Assessment Tools to assess barriers and wishes.
• Assist in the assessment of carers, including initial screening, Blue Card submission, and PAC assessments. Advocate and support families when being assessed externally.
• Develop a comprehensive Transition Plan (Case Plan) that explicitly addresses all concerns outlined in the (1) referral, (2) program assessment tool, (3) Transition NAT tools, (4) Child Assessment, and (5) Carer Assessment.
• Deliver case‑managed services according to the program model of care, ensuring minimum case load requirements are maintained to ensure equitable access to services for community.
• Maintain accurate and detailed case notes of all client interactions, ensuring case notes are written from the perspective of clients in their voice.
• Ensure clients complete the ‘Have Your Say’ client feedback tool and submit. Act on the client feedback to make continuous improvements to your practice and approach with clients.
• As per MOBnet Performance module, participate in monthly pre‑scheduled supervision with direct line Manager. Ensure Supervision tasks are the priority in work completion. Ensure all associated monthly supervision tasks in MOBnet are completed (two‑way feedback, team culture score etc).

Culture

• Everything we do is driven by a deep connection to Aboriginal and Torres Strait Islander peoples.
• We’re united in our purpose to improve lives, strengthen families and support our communities to thrive.
• We embrace innovation, new technologies and evidence‑based approaches to meet the evolving needs of our community.
• You’ll be supported by a welcoming culture where your voice is heard, your strengths are valued and your wellbeing matters.
• We celebrate achievements, value collaboration and make work an enjoyable and fulfilling place to be.

Benefits

• Starting salary of $105,673 + 12% super.
• Permanent full‑time role.
• Company laptop & mobile phone.
• Salary package up to $15,900 net and add Entertainment Benefits up to $2,649 every Fringe Benefits Tax (FBT) year.
• Flexible rostering hours / 9 day fortnight options available.
• Work for an organisation that values growth and innovation to provide culturally safe community and health care.
• You’ll be supported with training, access to learning and development opportunities (including LinkedIn Learning) as well as career progression pathways.
• Employee Assistance Program — access up to six free and confidential sessions in any two‑year period.
• Annual staff gathering, team building days and team social gatherings.

Skills And Experiences

• Bachelor's Degree in social work, Human Services, Social Science, Health, Allied Health, Youth Work, Community Services, Family Intervention, Criminology or relevant social services field with 4 years' case management experience in family support, child protection, youth support, housing or related field.

Additional Requirements

• Valid National Police Certificate.
• Current Working with Children's Card (Blue Card) or be eligible to apply.
• Current Driver's Licence.
• Evidence of Work Rights.
• Travel to work in the community on a regular basis.
• Immunisations Category B.