Community & Stakeholder Manager

Service Stream Limited; Adelaide; On-site; AUD 110,000 - 150,000; Full time

Job summary

Service Stream is seeking an experienced Community & Stakeholder Manager to lead engagement across SA Water operations. You’ll shape stakeholder strategies, build trusted relationships with SA Water, customers and communities, and guide internal teams.

You’ll drive employee engagement, manage issues and escalations, support media responses, and develop your team in a collaborative, One Team culture. A background in infrastructure or utilities and a tertiary qualification in Communications, plus

Qualifications

• 5+ years' experience in community and stakeholder engagement.
• Strong experience managing internal and external communications.
• Proven ability to build relationships and influence diverse stakeholder groups.
• Exceptional written and verbal communication skills.
• Experience in conflict resolution, negotiation, and change management.
• A tertiary qualification in Communications or a related discipline.
• A current driver's licence.

Responsibilities

• Developing and implementing community and stakeholder engagement strategies and plans.
• Building trusted relationships with SA Water, customers, local communities, and internal teams.
• Leading communication initiatives that support operational delivery and customer satisfaction.
• Managing stakeholder issues, complaints, and escalations to achieve positive outcomes.
• Driving employee engagement and internal communications activities.
• Supporting media and communication responses in collaboration with SA Water.
• Leading and developing team members while fostering a strong "One Team" culture.

Skills

Stakeholder engagement

Relationship management

Communication

Leadership

Employee engagement

Education

Bachelor's degree in Communications

Job description

SA Water Alliance | Service Stream | South Australia

Are you passionate about building strong relationships, driving meaningful community engagement, and delivering exceptional customer experiences?

Service Stream is seeking an experienced Community & Stakeholder Manager to play a key role within our SA Water operations. This is an exciting opportunity for a communications and engagement professional who thrives on connecting people, managing stakeholder relationships, and influencing positive outcomes across a diverse range of internal and external audiences.

In this pivotal leadership role, you’ll work closely with SA Water, customers, community groups, and operational teams to ensure engagement strategies are effectively delivered and communication remains clear, timely, and impactful.

What You’ll Be Doing

As the Community & Stakeholder Manager, you’ll lead the development and execution of customer, stakeholder, community, and employee engagement initiatives across the contract. Your responsibilities will include:

Developing and implementing community and stakeholder engagement strategies and plans.

Building trusted relationships with SA Water, customers, local communities, and internal teams.

Leading communication initiatives that support operational delivery and customer satisfaction.

Managing stakeholder issues, complaints, and escalations to achieve positive outcomes.

Driving employee engagement and internal communications activities.

Supporting media and communication responses in collaboration with SA Water.

Leading and developing team members while fostering a strong "One Team" culture.

What We’re Looking For

We’re seeking a collaborative and influential professional with a strong background in stakeholder engagement and communications, ideally within infrastructure, utilities, water, or a related industry.

You’ll bring:

5+ years' experience in community and stakeholder engagement.

Strong experience managing both internal and external communications.

A proven ability to build relationships and influence diverse stakeholder groups.

Exceptional written and verbal communication skills.

Experience in conflict resolution, negotiation, and change management.

A tertiary qualification in Communications or a related discipline.

A current driver's licence.

Why Join Service Stream?

At Service Stream, our people are at the heart of everything we do. You’ll be joining a business that values collaboration, accountability, safety, and inclusion while delivering essential services to communities across Australia.

Our values guide the way we work:

Safety – We care about our people, customers, and communities.

Delivery – We do what we say we’ll do.

People – We foster an inclusive and supportive environment.

Accountability – We take ownership of the outcomes we deliver.

If you’re an engaging relationship-builder who enjoys creating meaningful connections and driving positive stakeholder experiences, we’d love to hear from you.