Community Service Centre Manager — On‑Site Leader

Services Australia; Atherton; Sur place; AUD 90 000 - 110 000; Plein temps

Avantages offerts par ce poste

Superannuation 15.4%

Salary increments

Overtime

Flexible hours

Leave entitlements

Résumé du poste

Services Australia is seeking a Service Centre Manager (APS Level 6) to lead operations at our Atherton or Mareeba service centres in Queensland. The role focuses on delivering high-quality customer service, building partnerships and guiding staff in performance, development and wellbeing.

You will manage centre operations, oversee rosters, report on outcomes and prepare executive materials, while contributing to policy and service delivery improvements within a diverse community.

Responsabilités

• Manage the day-to-day operations and building management of the Service Centre including resources, priorities and staff rosters.
• Support staff including performance, development, attendance, health and wellbeing.
• Monitor and report on work output and outcomes, and escalate issues affecting performance or customer service.
• Prepare written materials such as business cases, reports and executive briefs.
• Build relationships with local stakeholders to enhance service delivery capability.
• Manage customer feedback and complaints and investigate escalated issues.

Description du poste

Services Australia is seeking a Service Centre Manager (APS Level 6) to lead operations at our Atherton or Mareeba service centres in Queensland. The role focuses on delivering high-quality customer service, building partnerships and guiding staff in performance, development and wellbeing.

You will manage centre operations, oversee rosters, report on outcomes and prepare executive materials, while contributing to policy and service delivery improvements within a diverse community.