Community Care Intake Advisor

Northeast Health Wangaratta; Wangaratta; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive remuneration

Salary packaging

Relocation assistance

Novated leasing

5 weeks annual leave

Additional weekend leave

Public holiday swap option

Employee Assistance Programs (EAP)

Wellbeing programs

Discounted gym membership

Support for diverse workforce

Job summary

Northeast Health Wangaratta is seeking a Community Care Intake Advisor to support timely response to referrals and manage intake for NHW community clinics and services.

The CCIA will work within the Community Care Intake team, applying eligibility guidelines, coordinating referrals, and contributing to efficient triage through clear communication with medical, nursing and allied health staff. A high level of organisation and attention to detail is essential.

Qualifications

• High level of organisation and attention to detail
• Exceptional communication skills
• Experience working with medical, nursing and allied health clinicians

Responsibilities

• Support timely response to and management of referrals to NHW community clinics and services.
• Apply eligibility and intake guidelines to referrals.
• Where delegated, apply a clinical prioritisation framework to support timely triage.

Job description

Northeast Health Wangaratta (NHW) is the major health provider in the Central Hume region with an extensive range of acute, sub-acute, aged care and community services.

The primary role of the Community Care Intake Advisor (CCIA) is to support timely response to and management of referrals to NHW community clinics and services.

The CCIA forms an integral part of the Community Care Intake team which forms the central point for service access to NHW community clinics and services and is responsible for applying eligibility and intake guidelines to respond to referrals and, where delegated, to apply a clinical prioritisation framework that supports timely clinical triage.

The CCIA role requires a high level of organisation skills and attention to detail, as well as exceptional communication skills and experience working closely with medical, nursing and allied health clinicians.

Our Region:

• Wangaratta has a population of approximately 30,000 and our catchment serves a community of around 100 000 throughout the northeast.
• An easy 2 ½ hours drive on the Hume freeway from Melbourne and less than an hour to Albury airport with direct flights to most of the large Australian cities.
• We have over 11 schools including private Catholic and Anglican schooling options for pre-year 12.
• Our region is a popular destination year-round. It boasts multiple national parks, picturesque small towns, award winning restaurants, wineries and breweries.
• Whether you want to hike, mountain bike and ski in the mountains, paddle the rivers or cruise on the rail trails there is something for everyone in the northeast.

The successful applicant will benefit from:

• Competitive remuneration, novated leasing and full salary packaging benefits Available. If you have relocated permanently you may also be able to substantially increase your take-home pay by salary packaging some or all of your relocation costs.
• 5 weeks annual leave and an addition week for any employee working 10 or more weekend shifts. There is also the option for employees to be able to purchase additional leave if they wish.
• Option to be able to swap any existing public holiday to another religious holiday or day of significance of your choice.
• Employee Assistant Programs (EAP)
• Well being programs and discounted corporate gym membership
• Support for our diverse workforce