Communications Business Partner

NSW Department of Communities and Justice; Parramatta; Hybrid; AUD 133,000 - 147,000; Full time

Job summary

NSW Department of Communities and Justice in Parramatta is seeking a Communications Business Partner to lead delivery of a new disability support program communications strategy. The role focuses on accessible, innovative engagement with families, carers and kin across NSW, contributing to safe, just, inclusive communities.

You will work within the Campaigns and Strategy team to partner with internal clients, manage complex campaigns across media, social channels and websites, and monitor impact

Qualifications

• Substantial experience in managing complex communications activities.
• Experience delivering diverse communications strategies across wide geographic areas.
• Outstanding oral and written communication skills.
• Excellent stakeholder management and ability to liaise at all levels.
• Tertiary qualifications in relevant field or equivalent knowledge.

Responsibilities

• Deliver, monitor and optimise the Communications Strategy across the full program.
• Develop and deliver education and awareness campaigns for families.
• Coordinate planning and delivery of communications across media, social, and websites.
• Brief production of high-quality multi-media communications products in line with the strategy.
• Ongoing monitoring and reporting on impact and performance of communications activities.
• Project management including budgeting and procurement in line with policies.
• Monitor risks and inform current and future approaches to maintain confidence in the communications approach.
• Transition to business-as-usual communications post-implementation.

Skills

Stakeholder management

Oral and written communication

Strategic communications

Relationship building

Education

Tertiary qualifications

Equivalent knowledge and experience

Job description

Department/Agency: Department of Communities and Justice

Location: Parramatta, NSW, AU, 2150

Communications Business Partner

Location - Parramatta (This role operates under a hybrid working model, with a requirement to maintain a minimum 50% workplace presence each month)

Employment type - Temporary until 28 February 2028

Salary - $133,348.00 - $146,945.00 pa, plus superannuation and leave loading

Your role

We are seeking a highly motivated communications professional with a passion for developing innovative and accessible communications solutions for families, carers and kin on the roll out of a new disability support program across NSW.

You’ll contribute to our department’s aim to create safe, just, inclusive and resilient communities.

What you’ll do

As a key member of the Campaigns and Strategy team you will lead the delivery of an established Communications Strategy to support engagement with a new program being rolled out in a complex reform environment.

You will partner with internal business clients, subject‑matter experts, communications colleagues, Ministerial Offices, and cross‑government agency leads, to define and deliver communications objectives.

You will be responsible for:

• Delivering, monitoring and optimising the Communications Strategy through the full program implementation period.
• Development and delivery of an education and awareness campaign for families.
• Coordinating effective planning and delivery of communications activities across key owned and earned channels, including media, social media and websites.
• Briefing the production of high‑quality multi‑media communications products in line with the Communications Strategy.
• Ongoing monitoring and reporting on the impact and performance of communications activities to continuously build insights and learning into communications planning.
• Project management, including supporting budget management and procurement in line with DCJ and NSW Government policies.
• Monitoring risks and emerging trends to inform current and future approaches and maintain visibility and confidence in the communications approach across diverse, high level project stakeholders.
• Communications evaluation and transition to business‑as‑usual communications management post full implementation.

What we’re looking for

• Substantial experience in managing complex communications activities and building strong working relationships.
• Experience managing the development and delivery of a range of communications strategies of varying size and complexity, across a wide geographic area.
• Outstanding oral and written communication skills.
• Excellent stakeholder management skills and ability to consult and liaise with people at all levels within the organisation.
• Tertiary qualifications in relevant field and/or equivalent knowledge, skills and experience with demonstrated commitment to ongoing professional development.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Jackie Wenham on 0476 842 401 or via email at [e-mail].

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Anjy Fayad on 02 9765 3042 or via [e-mail].

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

The Welcome Experience

Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience