Commercial Systems Specialist

Auto-; North Lakes; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Bonuses

Volunteer days

Employee discounts

Wellbeing programs

Job summary

Auto & General (A&G) is seeking a Commercial Systems Specialist to be the expert authority on our commercial systems within the Home Claims & Assessing team. You’ll ensure platforms, processes, governance, and reporting stay fit for purpose and strategically aligned.

You’ll bridge business users, IT, and external vendors, translating needs into practical outcomes and championing exceptional end-user experiences across the board.

Qualifications

• 2+ years in general insurance with knowledge of practices, standards and compliance.
• Able to work autonomously at an expert level with complex priorities.
• Strong analytical and critical thinking to assess situations and craft solutions.
• Experience managing multiple concurrent workstreams in a fast-paced environment.
• Solid understanding of risk culture and practical risk frameworks.
• Collaborative, mentoring mindset and ability to support colleagues.

Responsibilities

• Lead as the technical SME for commercial systems and act as the first point of contact for complex queries.
• Identify gaps, challenge outdated processes, and drive implementations with measurable outcomes.
• Build strategic relationships with consultants, assessors, suppliers, and delivery teams.
• Design and deliver expert end-user training and define best practices for usability.
• Create and maintain authoritative documentation and user manuals.
• Proactively identify and manage risk, embedding a risk-aware culture.
• Govern user access, provisioning, permissions, and deprovisioning for security.
• Lead change management, communications, and adoption activities for enhancements.
• Facilitate internal and external learning sessions to build user confidence.

Skills

General insurance experience

Autonomy

Analytical thinking

Multi‑workstream management

Risk culture understanding

Collaborative mindset

Job description

• Location Cnr Memorial Drive & Endeavour Boulevard,North Lakes, QLD, 4509,Australia
• Employee Type Permanent (PERM)
• Manage Others No

• Contact Phone .

Description

About the Role

The Commercial Systems Specialist is a pivotal, expert-level position within the Home Claims & Assessing team. You'll be the go-to authority on our commercial systems responsible for ensuring platforms, processes, governance, and reporting are always fit for purpose, strategically aligned, and evolving to meet the business's needs.

You'll serve as the primary liaison between business users, IT teams, and external vendors, translating complex business needs into practical technical outcomes and championing exceptional end-user experiences across the board.

What You'll Be Doing

• Lead as the technical SME - be the first port of call for complex system queries, issues, and strategic decisions
• Drive continuous improvement - proactively identify gaps, challenge outdated processes, and lead implementation of solutions that deliver measurable outcomes
• Build strategic relationships - partner with consultants, assessors, suppliers, and delivery teams to ensure alignment and effective collaboration
• Champion the end-user experience - design and deliver expert training, define best practices, and act on user feedback to continuously improve system usability
• Own documentation - develop and maintain authoritative procedure guides and user manuals that set the standard for best practice
• Manage risk proactively - identify vulnerabilities early, flag concerns promptly, and embed a risk‑aware culture across all system interactions
• Govern user access - manage provisioning, permissions, and deprovisioning with rigour to maintain system integrity, compliance, and security
• Lead change management - develop and execute change communications and adoption activities for system enhancements
• Build capability - facilitate internal and external learning sessions that genuinely build confidence and competence in system users

The Skills That Matter

• 2+ years in general insurance with working to in-depth knowledge of insurance practices, standards, regulation, and compliance
• Proven ability to work autonomously at an expert level - managing complex priorities and navigating ambiguity without needing close direction

Strong analytical and critical thinking skills - you can assess complex situations systematically, weigh your options, and land on well‑reasoned, strategic solutions

A track record of managing multiple concurrent workstreams in a fast‑paced environment with exceptional attention to detail

Solid understanding of risk culture and the ability to apply risk frameworks practically and proactively

A natural collaborator who genuinely enjoys supporting and mentoring colleagues

Resilience and adaptability - you're comfortable leading through change and pivoting as priorities shift

The benefits of working at A&G

• Location - This role can be based in Toowong or North Lakes office.
• Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
• Options for leave - life happens, so we've got volunteer days, an additional paid 'ME' day, paid parental leave and the opportunity to purchase additional leave to cover all the big stuff.
• Employee discounts - You'll receive discounts on Budget Direct insurance products.
• Development opportunities - We're championing your development with internal programs and access to a wide range of online courses.
• Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you're passionate about.
• Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
• Celebrate the wins - we love sharing our successes and celebrating together - join us and you've got a ticket to our many on‑site events throughout the year, family fun days and annual celebrations.
• Save money - We've teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.

About Us

Auto & General (A&G) is the fastest‑growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi‑award‑winning brand Budget Direct and partnerships with leading brands - ING, Qantas and Coles Insurance.

We're excited about the future and we're always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia's best insurer! If this sounds like you.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.