Commercial Support Specialist

Scyne Advisory; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Parental leave

Flex work

Additional leave

Share options

Device allowance

Wellness stipend

Sonder access

Job summary

Scyne Advisory Pty in Australia is seeking a Commercial Support Specialist within the Group Finance team to ensure the smooth execution of our commercial activities supporting our public-purpose mission. You will handle internal enquiries, manage ServiceNow tickets, support project delivery from setup to closure, and assist with invoicing, timesheets, and journal entries while upholding policy compliance.

The role requires strong communication, organisational skills, and the ability to balance

Qualifications

• Experience supporting commercial activities in a public-sector environment.
• Ability to work with ServiceNow and internal inboxes.
• Strong financial administration and journal entry processing.
• Commitment to ethical standards and compliance.

Responsibilities

• Serve as the primary point of contact for internal commercial enquiries.
• Manage queries through ServiceNow and the Commercial Inbox.
• Deliver commercial support across the project lifecycle, from setup to completion and closure.
• Assist internal stakeholders with financial administration, including job creation, timesheet submission, invoicing, write-offs and journal entries.
• Uphold compliance with Scyne's policies, procedures and contractual obligations.

Skills

Analytical thinking

Communication skills

Stakeholder management

Organisational skills

Attention to detail

Time management

Tools

Microsoft Dynamics 365

Excel

Power BI

Job description

We are public purpose sector specialists who support governments and their agencies, and not-for-profit organisations, to deliver services to Australians, helping to build more resilient, equitable, secure and prosperous communities. We are guided by our values of Stronger Together, Amplify Impact, Build Trusted Relationships, Value Every Person, Think Beyond Limits, and Defined by Ethics.

Our purpose-driven professionals provide clients with access to the skills, capabilities and expertise to support the delivery of government agendas and public purpose projects, with specialist teams across three national practices:

• Transformation
• Risk, Programs and Cyber
• Commercial, Financial and Infrastructure

Job Description

As a Commercial Support Specialist within Scyne's Group Finance team, you will play a pivotal role in ensuring the seamless execution of our commercial activities, directly contributing to the achievement of our organisational objectives and our public-purpose mission. This position provides essential administrative, operational, and commercial support to internal stakeholders and delivery teams, underpinning efficient project lifecycle management.

Key Responsibilities Include:

Serving as the primary point of contact for internal commercial enquiries, offering timely and accurate guidance.

Efficiently managing and resolving queries channelled through ServiceNow and the Commercial Inbox.

Delivering comprehensive commercial support across the project delivery lifecycle, from initial setup through to successful completion and closure.

Assisting internal stakeholders with critical financial administration, including job creation, ensuring timesheet submission compliance, managing invoicing processes, and accurately processing write-offs/ups and journal entries.

Upholding rigorous compliance with Scyne's policies, procedures, and contractual obligations in all commercial activities, safeguarding our operational integrity.

Qualifications

Candidates will ideally possess a blend of the following capabilities, demonstrating a commitment to excellence within a public-purpose environment:

Financial & Operational Acumen: A keen willingness to rapidly acquire knowledge of Scyne's internal finance and operational processes, ensuring seamless integration into our commercial support framework.

ERP/CRM Proficiency: Demonstrated experience with enterprise resource planning (ERP) or customer relationship management (CRM) platforms, such as Microsoft Dynamics 365, or similar sophisticated systems.

Analytical Tools & Data Visualisation: Proven capability in utilising analytical tools, including advanced Excel functionalities, and experience with data visualisation platforms (e.g., Power BI) to inform decision-making.

Organisational & Administrative Excellence: Exceptional administrative and organisational skills, with a meticulous approach to detail and accuracy, crucial for managing complex commercial activities.

Communication Mastery: Outstanding written and verbal communication skills, enabling clear and effective engagement with diverse internal stakeholders.

Workload Management: A demonstrated ability to manage competing priorities, work effectively under pressure, and consistently meet stringent deadlines in a dynamic operational setting.

Stakeholder Engagement: Strong proficiency in cultivating and maintaining productive relationships with internal stakeholders, fostering collaboration and achieving shared objectives.

We are seeking individuals who embody the following values and characteristics:

Collaborative & Innovative Mindset: A proactive team player who thrives in a collaborative, innovative, and supportive environment, contributing positively to collective outcomes.

Adaptability & Resilience: An open and flexible approach to change, coupled with the capacity to effectively manage a diverse range of tasks and challenges inherent in a evolving public sector landscape.

Integrity & Professionalism: Unwavering positivity, resilience, and a strong sense of commitment, underpinned by the highest ethical standards and professionalism inherent in public service.

Public Purpose Commitment: A genuine dedication to Scyne's mission of serving the Australian public interest, aligning personal contributions with broader societal impact.

Additional Information

• Market leading Parental Leave: Allows either carer to take 26 weeks of leave, flexibly, until a child is two years of age. A six-month minimum service requirement for new starters applies. We also make full superannuation contributions for up to 12 months (including unpaid parental leave).
• Flex working: Our people have the autonomy to choose where and when they work so they can integrate their professional and personal lives, finding the right balance that fuels their growth, wellbeing, engagement and productivity. If it works for them, their teams, and their clients, it works for us.
• Additional leave: a 5th week of paid leave to support rest, wellbeing, and inclusion during our annual summer shutdown also Birthday leave, First Nations Cultural Leave, Floating Public Holidays, Leave+ (purchased leave up to 12 weeks), Study Leave, Volunteering Leave, and more!
• Employee share options for every team member, reflecting our commitment to shared success and ownership.
• Smart Device reimbursement: Working flexibly means accessing the information you need on the go. That’s why we help pay for your smartphone or tablet, claiming up to $60 a month towards your bill.
• Wellness and Lifestyle benefits: We’ll give you $295 a year to spend on items or activities that support your wellness, and up to $205 a year to support your balanced lifestyle.
• Sonder: A digital care platform that empowers people to actively take control of their wellbeing to live well and perform at their best, free to Scyne Employees and their immediate family members.

Interested in working together or want to find out more?

Scyne Advisory: Our Commitment to Diversity, Inclusion, and Impact

We champion a culture of diversity, equity, and inclusion, recognising that collective intelligence and varied perspectives are crucial for delivering exceptional outcomes for Australia's public sector. We actively encourage applications from individuals within marginalised and historically underrepresented communities. Please advise us if you require any adjustments during the application process.

We are deeply passionate about improving outcomes for First Peoples, collaborating with government and community sectors on programs focused on First Nations clients, consumers, and communities. We highly value the profound knowledge, insights, capabilities, strength, resilience, and cultural competence of First Peoples.

Our recruitment process is fair and inclusive, seeking a skilled and diverse workforce reflective of the communities we serve. We consider ability, performance, potential, and alignment with our values, valuing unique experiences and contributions. Background checks and, if required, valid Commonwealth security clearances are part of our process.